Consultant I

SPS Commerce is a leading provider of cloud-based supply chain management solutions serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team thats transforming the global retail supply chain!

Position Summary:

SPS Commerce is seeking for a Consultant I to join our team in the this role youll work alongside a talented team of Consultants from Netherlands Germany and France to create and to deliver innovative standardized solutions that elevate our customer experience. Youll dive into researching diagnosing and resolving customer issues related to change events ensuring every challenge is met with a solution. Plus youll take the lead on managing escalations when needed driving positive outcomes every step of the way.

Does this sound like you

You can achieve results through a collaborative approach with customers

You bring a goal orientation working steadily through tasks and changing priorities effectively

You keep an eye out for potential process improvements and offer excellent customer experience

Day to Day

Reporting to a Customer Success Manager you will work closely with SPS Sales team Support team and development/DevOps team to ensure high customer satisfaction.

Communication will include email phone calls and both online and in-person meetings.

Take charge of delivering exceptional service to our customers serving as their go-to technical advisor. Youll guide them every step of the way regarding communication module set ups testing and configuring systems that streamlines electronic data flows ensuring seamless and efficient connections.

Key Responsibilities:

• Install upgrade test and configure systems and workflows to complete implementation projects.

• Consult with clients to analyse their operational needs and understand business objectives.

• Inform customers and stakeholders of project progress and track implementation to ensure deadlines are met.

• Perform technical implementation of technology products and address scheduling issues.

• Provide training to customers on how to use the SPS platform

• Oversee production setup confirm connectivity and ensure data flows smoothly and accurately.

Location:

This role is in our Breukelen office the team is in-office 2 days per week.

Required Qualifications:

• Bachelors Degree with at least 2 years of EDI related experience an advanced degree without experience or equivalent experience.

• Excellent communication analytical problem-solving and troubleshooting skills.

• Strong organizational skills with the ability to manage multiple projects concurrently.

• Ability to apply test and reconfigure data rules to achieve desired results.

• Experience with E-invoicing is a plus

• Fluent in English

• Preferably fluent in either Dutch German or French

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward and our success depends on making strong decisions fostering innovation delivering unparalleled customer solutions and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity equity and inclusion ensuring everyone feels accepted valued and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.