Customer Support with French

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

We are recruiting on behalf of our client - a worlds leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets Portugal included. You will be signing the contract directly with the Portuguese employer.

Easy online recruitment process (phone call and video interview)
No Experience Needed: What matters are your language skills and willingness to learn new things!
Work in Lisbon Portugal

Your tasks:

Handle incoming user requests via telephone email and chat.
Log call details into case management systems and provide responses and resolutions to customers.
Aim for the highest Customer Satisfaction scores by actively updating customers on status and resolution progress.
Deliver customer service for post-sales requests including delivery warranties and refunds.
Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.

What you need:

Fluency in French language (must be at least C2)
Fluent in English language (at least B2)
Ability to communicate clearly and effectively

What you will gain:

Full time contract signed with a Portuguese employer
Salary of 900 gross x 14 months
Complexity Bonus - 80 x 12 months
Meal Allowance (net) 7.23 per day
Transport allowance - 20 per month
Health Insurance Since day 1 (free after 6 months)

Relocation package:

Reimbursement of Airfare at the end of the 6th month of contract - up to 400 in Economy class
Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months with rent of 280 with all utilities bills included (discounted directly from the payslip)

Relocation is required for the entire duration of the training and employment period.

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us you will be able to speak with our recruiters to get all the information about the offer salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

Easy online recruitment process (phone call and video interview)
No Experience Needed: What matters are your language skills and willingness to learn new things!
Work in Lisbon Portugal

Your tasks:

Handle incoming user requests via telephone email and chat.
Log call details into case management systems and provide responses and resolutions to customers.
Aim for the highest Customer Satisfaction scores by actively updating customers on status and resolution progress.
Deliver customer service for post-sales requests including delivery warranties and refunds.
Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.

What you need:

Fluency in French language (must be at least C2)
Fluent in English language (at least B2)
Ability to communicate clearly and effectively

What you will gain:

Full time contract signed with a Portuguese employer
Salary of 900 gross x 14 months
Complexity Bonus - 80 x 12 months
Meal Allowance (net) 7.23 per day
Transport allowance - 20 per month
Health Insurance Since day 1 (free after 6 months)

Relocation package:

Reimbursement of Airfare at the end of the 6th month of contract - up to 400 in Economy class
Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months with rent of 280 with all utilities bills included (discounted directly from the payslip)

Relocation is required for the entire duration of the training and employment period.