Senior Manager Operations & Service Excellence, Medical Delivery

Title-SeniorManager-Operations& Service ExcellenceMedical Delivery

Location: Manyata Tech ParkBangalore

Shift:2 to 11 IST

Career Level:E
Role: Individual Contribution

Experience: 10 to 15 years of experience
WorkMode:Hybrid (3 days in office)

About AstraZeneca:

AstraZeneca is a global science-led patient-focused biopharmaceutical company dedicated to the discovery development and commercialization of prescription medicines for some of the worlds most serious diseases.

At AstraZeneca we foster a collaborative culture that values knowledge-sharing ambitious thinking and innovation. This environment provides opportunities to work across teams functions and even globally.

Recognizing the importance of flexibility our working model allows employees to balance personal and professional commitments whilemaintaininga strong culture of collaboration by engaging in our offices three days a week. Our offices are designed tofacilitateteamwork providing spaces for strategizing brainstorming and connecting on key projects.

AstraZeneca is committed to lifelong learning. We offer extensive opportunities for professional growth and development.

Roles and Responsibilities:

Coordination and Leadership Support

• Act as a trusted advisor totheMDDirector ensuring alignment of priorities and initiatives.

• Own and manage Management Information System (MIS)for MDby gathering processing storing anddisseminatinginformation to supporttheteamsplanning control and operational functions by transforming raw data into actionable insights for decision-makingbythe Departmental leadership.

• Coordinate prepare and track operational and leadership presentations/materials reports metrics and analyticsfor MD to support management decision-making

• Manage follow-upsonDepartmentLT action items and reciprocal actions.

• Track and drive the execution of departmentalObjectives and Key Results (OKRs) and scorecards.

• Serve as a liaison between theMDleadershipandDepartmentOperations Director ensuring effective communication and alignment.

and Operational Excellence

• OverseeMDServicesgovernance processes ensuring adherence to internal policies compliance and decision-making frameworks.

• Manage and track headcount(workforce)planning(MTP) hiring progress and resource allocationacross service lines

• Identify designandimplementoperational efficiency programsdepartment strategies policies and workflows totoenable efficient compliant deliveryacross MD service lines

Management

• Partner with finance teamsDepartmentOperations Directorto oversee thedepartments budget planning forecasting and tracking.

• Represent the MDteam in relevant forums and support in theaccurateandtimelycompletion of MTP and RBU by providingaccuratedata and insights collaborating withtheDepartementOperations Director MD leadership business stakeholders the Finance team and the Service Design team as needed.

• Work closely with the Service Design team to communicate recharges to Finance and business stakeholders.

• Provide regular updates on financial performance including variance reports and cost management insights.

• Ensure alignment of financial resources with department priorities and projects.

• Maintainappropriate documentation centralizeddashboards and other tools to improve visibility transparency andfacilitateeasy decision-making.

• Define and manage Pricing for MD Services

4. Portfolio and Program Management

• Oversee the portfolio ofMDprojects ensuring alignment with strategic goals.

• Establish andmaintaina centralized view of ongoing initiatives timelines risks and interdependencies.

• Ensure business cases areaccurateand up to date;maintainthem and implement updates with support from the Service Design team and MD leadership.

• Provide project oversight and ensure thetimelydelivery of milestones andobjectives.

5. Communication and Reporting

• Develop andmaintaindashboards reports and presentations to provide visibility into department performance and metrics.

• Coordinate and prepare executive-level briefings reports and updates.

• Ensure consistent and transparent communication across the department.

8. Risk Management and Issue Resolution

• Identifypotential risks or bottlenecks inMDoperations and provide proactive solutions including business continuity.

• Serve as a point of escalation for urgent issues requiring cross-functional coordination.

Key Skills and Qualifications:

The candidate for this role should ideallypossessthe following:

Skills:

• Strong organizational and project management skillswith experience working in highly matrixed organization

• Excellent communication and stakeholder management abilities.

• Financial acumen with experience managing budgets and resourcesespecially in a GCC orMedComagencyenvironment.

• Strategic thinking and problem-solving capabilities.

• Ability to influence without direct authority in a matrixed environment.

• Operationalexcellence & Continuousimprovement

• Proficiencyin data analysis reporting tools and dashboards.

• Attention to detail confidentiality and a commitment to accuracy.

Qualifications:

• Bachelors or mastersdegree in business administration Operations or a related field.

• Minimum of5 years experiencein a similar role (e.g. PMO Lead Operations Manager Account Manager).

• PMP Six Sigma or similar certifications are a plus.

• Familiarity with global cross-cultural teams and distributed workforce management.

• Experience in a pharma environment is an added advantage.

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work at pace and challengeperceptions.Thatswhy we work on average a minimum of three days per week from the office. But thatdoesntmeanwerenot flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca we support the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively. We are on a journey of growth and evolution to find better ways to translate value for the business and our patients. As trusted partners connected across the global enterprise we work closely with all functions from Commercial to Manufacturing. Thisopens upgreater development opportunities for more responsibility on a global scale.

Ready to make a difference Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.