Housing Officer Complex Case Team
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Permanent
Full time (37 hours per week)
We are looking for a self-motivated individual preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases ensuring a strong customer focus at all times.
What you will be doing:
Managing all safeguarding and complex ASB cases for the Home Team ensuring legislation is followed and focusing on long term solutions.
Managing cases where a greater focus or intervention is required.
Working alongside the generic Housing Officers to ensure that comprehensive consistent services are provided to our customers ensuring they are at the heart of everything we do.
Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.
Ensuring that tenancies are managed appropriately according to the circumstances of the household making referrals and signposting for support as necessary.
Wed love to meet someone with:
Excellent customer service skills putting the customer at the heart of what we do
Good problem-solving negotiation and influencing skills
Strong communication skills both written and verbal
Excellent time management and organisational skills
Experience of working in partnership with internal teams and external organisations to achieve shared goals
Amongst what we offer you is:
A competitive salary of 35000 (inclusive of essential car user allowance)
28 days holiday PLUS Bank Holidays
A generous contributory pension scheme
Private health care
Free life assurance
Access to an extensive suite of wellbeing services and tools including a digital gym
Opportunities for learning and development
Discounted gym membership
Retail discount scheme
Please note the successful candidate will need to complete a Basic DBS application.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDMED
About us
bpha is a Housing Association located in the Oxford to Cambridge Corridor which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent shared ownership and supported housing.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
We invest the money we make in existing homes to enable us to build new homes and to deliver new and improved services.
As a bpha employee youd be joining 500 passionate and valued colleagues. All working together to achieve our mission and deliver quality service for over 20000 homes and a more than 33000 residents (and counting!).
Our vision and values
Quality homes. Connected communities.
Our vision underpins our commitment to provide and maintain safe sustainable efficient high standard homes for local people.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 28-33 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
Documents
Required Experience:
Unclear Seniority
Key Skills
- Section 8
- Public Health
- Data Collection
- Ellucian
- Banking
- Fair Housing Regulations
- LIHTC
- Budgeting
- Economic Development
- Real Estate Law
- Logistics
- Statistical Analysis
About Company
bpha is a social housing association located in Bedford. We provide a wide range of social housing throughout Cambridgeshire, Northamptonshire and beyond.
