Housing Services Coordinator (HHS)

• Administrate RGI for all tenants including annual income reviews and required notifications and/or RGI calculations.
• Facilitate intake management; background checks generate leases and orientation.
• Collect rent establish payment schedules to manage any arrears and follow up LTB Notices.
• Work with building services to ensure units/building facilities are maintained in good repair.
• Provide tenants with accessible information about basic and preventative maintenance ensuring clarity for individuals with diverse language and literacy needs.
• Housing Administration & Tenant Relations Responsibilities:
• Conduct assessments and assist tenants in identifying any issues problem areas and relevant needs within their housing community and facilitate problem resolution to address issues.
• Facilitate support and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
• Provide tenants with necessary housing information including their rights and responsibilities.
• Facilitate tenants participation to develop community standards/policies resolve conflicts mediate grievances and develop forums to address issues.
• Provide remedial support and access to resources and referrals for residents managing situational and/or ongoing inter/intrapersonal concerns.
• Intervene in crisis/conflict situations and mediate disputes as it pertains to their tenancy.
• Work with tenants through issues that impact security of housing.
• Identify and address barriers to tenants maintaining their tenancy.
• Work from an eviction prevention model to support tenants to maintain housing through regular follow up case conference meetings and liaising pertinent supports to tenants.
• Monitor and review tenant needs and issues and communicate the information to the Manager.
• Act as a service broker a mediator and a link with other agencies to support tenants.
• Community Development Programming:
• Develop Community Building programs to engage residents encourage social interaction and inclusivity with respect for diverse identities and lived experiences and support empowerment and self-sufficiency.
• Assess social recreational needs of tenants.
• Work with a team to plan and deliver community programs.

• Bachelors degree in social services or a related field.
• 2 years of experience in social services with supporting individuals with lived experience of homelessness or housing insecurity and/or individuals with low income.
• Understanding of the Residential Tenancies Act the Housing Services Act Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.
• Property management experience including lease administration rent collection and unit turnover management.
• Experience with group facilitation and an understanding of group dynamics.

• Knowledge and experience working with people who have experienced violence addictions abuse and/or homelessness.
• Experience with the use of YardiOne housing application
• Knowledge of issues faced by newcomers to Canada.
• Knowledge of client centered feminist and anti-oppressive frame works.
• Experience in conflict resolution crisis response intervention de-escalation advocacy and negotiation skills.
• Knowledge of community resources to support low-income individuals individuals with a history of mental health or addictions and individuals with a history of trauma.
• Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
• Ability to work collaboratively and individually to multi-task organize and prioritize efficiently.
• Strong interview assessment analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and in cooperation with others.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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