Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Lead Consultant - Mac JAMF Administrator

We are seeking a highly skilled and experienced ServiceNow Technical Lead to lead the design development and implementation of automation solutions across our organization. This role requires deep technical expertise strategic thinking and the ability to collaborate with cross-functional teams to drive efficiency and innovation.

Responsibilities

We are seeking an experienced Mac Administrator to manage maintain and support our macOS environment across the enterprise. The ideal candidate will have strong expertise in Mac management JAMF administration and a solid understanding of IT service management practices aligned with ITIL standards. The candidate will play a key role in ensuring a secure stable and efficient end-user computing experience for macOS users.

Manage and administer Mac endpoints across the organization ensuring consistent configuration security and performance.

Deploy configure and maintain devices through JAMF Pro including policies profiles and patch management.

Perform software packaging deployment and updates for macOS applications.

Troubleshoot and resolve issues related to macOS JAMF and enterprise integrations (network authentication etc.).

Support user onboarding/offboarding and ensure compliance with IT security standards.

Collaborate with IT operations security and infrastructure teams to enhance endpoint management capabilities.

Create and maintain documentation for configurations processes and troubleshooting steps.

Contribute to automation and process improvement initiatives within the Mac management domain.

Provide input into ITIL-aligned processes such as incident problem and change management.

Qualifications we seek in you!

Minimum Qualifications

Relevant year of experience in Mac administration and support in enterprise environments.

Strong hands-on experience with JAMF Pro (configuration profiles policies patch management scripting).

Proficiency in macOS troubleshooting deployment and lifecycle management.

Familiarity with Active Directory Azure AD MDM and enterprise security integrations.

Working knowledge of ITIL processes (Incident Problem Change Management).

Strong analytical documentation and communication skills.

JAMF 100 or higher certification (advantageous).

ITIL Foundation Certification (preferred).

Preferred Qualifications/ Skills

Strong leadership and team facilitation abilities

Excellent time management and task prioritization

Focused on driving continuous improvement and automation

Collaborative transparent and proactive communicator

Ability to balance technical depth with business context

Why join Genpact

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

• Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

• Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.