SOM – Spares and Consumables Team Lead

The Service Operations function is a critical part of Smiths Detections global infrastructure. This role provides leadership within Service Order Management with responsibility for the Spares and Consumables workstream.

The position plays a key role in our strategic transformation of the endtoend order lifecycle from customer enquiry through to cash collection. The role holder will embed and strengthen the Service Order Management team while leading the transition of activities from regional Market Order Management teams into a centralised model. As the transition progresses the role will also be responsible for developing and growing the team to ensure longterm sustainability.

As Team Leader for Spares and Consumables the individual will directly contribute to Smiths Detections strategic priorities: Accelerating Growth Effective Execution and Our People. The role supports the Aftermarket business and Service Operations by ensuring highquality processing of Aftermarket orders through to invoicing working closely with Global Sales and Order Management. This position will be instrumental in driving lasting improvements to service order processes and enhancing the overall customer experience.

Duties:

• Lead and manage the Spares and Consumables workstream.
• Monitor and manage the OrdertoInvoice process through preparation and publication of monthly KPIs; ensure regular reviews and initiate process changes to standardize improve performance and enhance efficiency.
• Adopt a regional and global perspective collaborating with stakeholders to drive process improvement system enhancements standardization and strengthened controls.
• Exercise strong controllership of the OrdertoInvoice process in accordance with Smiths guidelines and policies ensuring SAP data quality and accuracy.
• Ensure procedures documentation and standard practices are established maintained and continuously improved.
• Ensure adequate team backup and resilience to support daily operations.
• Support and drive the growth of eCommerce order processing.
• Manage and resolve all sales order issues promptly to ensure ontime delivery.
• Serve as the focal point for all workstreamrelated queries ensuring effective issue resolution.
• Ensure backlog cleanliness at all times and compliance with audit requirements.
• Participate in crossfunctional initiatives and projects.
• Share best practices within the team to drive continuous improvement and operational efficiency.
• Manage and report on quotation order and invoicing activities for weekly reviews.
• Develop the team to deliver efficient and effective service including responsibilities for recruitment succession planning performance management coaching and training.
• Conduct regular team meetings both group and onetoone.
• Perform adhoc tasks as assigned by the supervisor or management.
• Strong hands-on Experience in SAP for Order to Invoice creation- end to end process
• Knowledge of handling issues in SAP change requests and enhancements
• Experience on import/export letter of credit taxation licensing and documentation

Qualifications :

Technical Knowledge and Skills:

• Degree in Business Management or Supply Chain or Accounting and Finance
• 45 years of experience in a teammanager role with handson operational responsibility.
• 810 years of experience in sales & order administration logistics or customer service.
• Strong handson experience with SAP.
• High attention to detail and accuracy.
• Strong analytical and problemsolving skills.
• Ability to resolve complex issues with customers directly
• Excellent oral and written communication skills both technical and userfocused.
• A collaborative team player and leader flexible supportive and able to work effectively across functions.
• Experience working within projects and change environments.
• Ability to build effective internal and external stakeholder relationships.
• Customerfocused mindset able to integrate stakeholder needs into the Order Management workstream.
• Selfmotivated proactive and able to work independently.
• Flexible work environment including remote work Smiths locations or other sites as required; travel as needed.

Competencies and Abilities:

• Drives effective results and contributes to business performance.
• Makes sound judgements and timely decisions using available information.
• Engages challenges and collaborates effectively with others.
• Builds strong networks with internal and external customers.
• Supports and advocates for change and continuous improvement.
• Demonstrates the technical skills and knowledge required for the role.

Planning and Decision Making:

• Responsible for supporting pipeline planning and ensuring order dates are accurately maintained in SAP.
• Responsible for resource planning to ensure global availability within the workstream.
• Supports the centralised Service Order Management model and works with Global Order Management leads to ensure an organised and achievable transition plan.

Impact and Scope: 

• Lead and manage the OrdertoInvoice process for identified global orders.
• Ensure internal and external customer requirements are met on time.
• Resolve quotation issues in SAP to support accurate pipeline management.
• Maintain proactive regional and global stakeholder relationships to build confidence and support for the workstream.
• Ensure all team members have active development plans and clearly defined career pathways.

Key Internal and External Relationships: 

• Market Leadership and Commercial teams
• Market Order Management Leads
• Sales Managers
• Programme Managers
• Operations Service & Supply Chain Managers
• Finance Managers

Additional Information :

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time