Customer Service Agent- Capital Vacations Springfield

Join the Fun with the Fastest Growing Timeshare Company in the Country!

CUSTOMER SERVICE AGENT starting $16 per hour quarterly bonuses

NIGHT SHIFT- 11:30AM-8:00PM SATURDAYS 9:00AM-5:30PM

Are you ready for a job thats as exciting as it is rewarding Were on the lookout for energetic individuals to join our vibrant team in the booming timeshare industry! This isnt just a job; its your ticket to an adventure filled with opportunities growth and a whole lot of fun!

Position Purpose

The Customer Service Agent handles inbound customer service calls for the Activations department supporting customers who have purchased prepaid corporate marketing mini-vacation packages. This role ensures customers are properly qualified issues are resolved promptly and tour show rates are positively impacted.

Why Youll Love Working With Us:

• Best Pay Around: We offer the BEST pay in the industry! Earn a competitive hourly wage and bonuses that will keep your wallet happy!
• Weekly Paydays: Who doesnt love payday Get your hourly wage and commissions in one delightful check every weekno waiting around!
• Opportunities for Growth: We love to see our team members shine! Career advancement isnt just encouraged; its expected!

Key Responsibilities

• Assist customers holding prepaid corporate marketing mini-vacation packages.
• Requalify customers based on current corporate marketing package tour qualifications.
• Positively influence the tour show rate through effective communication and service.
• Resolve customer issues using a one-call resolution approach and established guidelines.
• Maintain professional conduct and deliver high-quality service to all customers and team members.
• Adhere to scheduled work hours report on time and meet performance expectations.
• Manage time effectively and maintain attention to detail.
• Uphold a clean courteous professional attitude and appearance.

Job Requirements

Education / Training / Experience

• High School Diploma or GED required.
• Must be 18 years of age or older
• Must be able to pass a background check

Skills & Abilities

• Excellent verbal and written communication skills.
• Strong customer service abilities.
• General computer proficiency.
• Proper phone etiquette.
• Ability to work in a fast-paced environment and handle sensitive customer interactions professionally.