Team Leader Evening Shift
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
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Job Summary
Description
Qualifications
Role: Leadership
Designation: BusinessSupportTeamSupervisor/Assistant Manager
Shift : 6:30 PM03:30 AM
Location: Vikhroli
TypeofIJP: Lateral/ Vertical
Principal Duties/Responsibilities
Process&StakeholderManagement:
- Deliver/ManageKPIsandmetricsinlinewiththeprescribedtargets
- Prioritizeandorganizeworkaccordingtobusinesspriorities.
- Drivingprocessimprovementswithinteamforimprovedefficiencyclientexperienceorbetter risk controls
- Periodicreviewofprocess risksandensuringadequatecontrols areinplace.
- Meetingwithstakeholders todiscussprocessrelatedchallengesandopportunities
- Workwithrelevant stakeholdersforeffectivelyresolvingescalations.
- Complete ad-hoc tasks as directed by Manager.
- Proactively support key initiatives that have been delivered to implement change.
ResourcePlanning:
- Forecastingandplanningofresourcerequirements
- Manageresources efficientlythrough peaksand troughsinthebusiness cycle.
- Ensurecontingencyplanningisinplaceforcriticalresources.
PeopleManagement/Development:
- Settingappropriategoals &expectationsfortheteamandconductingregularprogressreviews.
- Workcloselywithindividualsandgroomthemtotheirfullpotential.
- Assessinganddevelopingcompetencylevelstomakesureteammembershavetheexpertise needed to add value to the business.
- performance.
- Conduct1-1andteammeetings inlinewithOperational EngagementFramework.
- Managingattritionandabsenteeism intheteam.
- Monthly nominations for SPOT award and R&R
- Conduct and document half yearly and yearly appraisals for team members. Obtain feedback from Technical Leader.
- Recognise high performers and engage them with right opportunity
Qualifications
Top 5 Competencies
- FocusingonClients
- Workingin Teams
- DrivingExcellence
- InfluencingStakeholders.
- DevelopingTalent
Required Qualification skills knowledge and experience
Qualifications:
- AnyGraduate/Postgraduate
Skills:
- Excellentverbalandwrittencommunicationskills.
- GoodInterpersonalskills
- GoodAnalyticalskills
- Stakeholder Management
EligibilityCriteria
- Minimumtenureof24monthsinthecurrentprocess
- Notonwrittenwarningforbehaviororperformancewithinthelast12months
Vertical- (Level58- BSTS to Assistant Manager)
- 33andaboveinthelatestperformancereviewcycles.
- 2yearsinthecurrentdesignation.
Lateral (Level58- Assistant Manager)
- 33andaboveinthelatestperformancereviewcycles.
- 2yearsinthecurrentdesignation
Key Skills
- Inventory Control
- Communication
- Firewall
- Garment
- Anesthesia
- Import & Export
