Voice Account Director

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

The Voice Account Director/Product Sales Expert drives regional growth and achieves sales targets for Voice across the North America region. Acting as a deliverability champion and strategic partner the PSE translates company strategy and work done with the product teams into actionable regional plans collaborates with local sales teams to position Infobip Voice as a superior product through deliverability and identifies market opportunities to maximize gross profit and guide customers toward best-in-class deliverability practices. Success is measured by gross profit increase the number of strategic opportunities closed as won and the successful rollout of deliverability-focused product initiatives.

Key Responsibilities:

Regional Strategy & Execution

• Translate global Voice strategy into actionable regional sales plans aligned with business targets.
• Identify whitespace opportunities across North America enterprise customers digital platforms and key verticals to drive adoption.
• Build and deliver initiatives that accelerate Voice traction and improve profitability that you will be driving with customer-facing roles for new and existing customers.

Sales Support & Customer Engagement

• Support regional sales teams through training enablement and commercial guidance.
• Participate in strategic sales cycles to improve win rates and accelerate deal velocity.
• Lead onboarding and expansion of priority Voice use cases including: Number masking SIP trunking Inbound/outbound routing Voice messaging

Product Expertise & Market Insights

• Maintain expert knowledge of Voice coverage routing regulations and pricing models across North America.
• Advise sales and customers on performance compliance and best practices (e.g. CLI rules emergency routing).
• Capture structured market insights to help shape product roadmap and regional GTM strategy.

Collaboration & Communication

• Work closely with HQ Product Management Profitability teams Global GTM teams and Regional stakeholders and leadership.
• Monitor pipeline velocity and support monetization strategy to achieve commercial targets.
• Advocate for simplification and operational improvement that enhances customer onboarding and delivery experience.

What Makes You a Strong Fit

• Background in business or product with strong understanding of sales and consultancy
• Proven experience in Voice telecom or CPaaS products.
• Strong commercial mindset with analytical sales acceleration and negotiation skills.
• Excellent communication and presentation capabilities with customer-facing confidence.
• Proactive adaptable and able to operate in diverse regulatory conditions across North America .
• Fluent in English; additional regional languages are a strong plus.
• Willingness to travel to support key opportunities and field teams.
• Open to travel within the U.S. based on customer and business needs.

What We Offer

• Working directly with key customers and global players across the North America region.
• The chance to work within a global Voice business unit of 120 experts spanning all continents.
• Direct influence on Voice strategy execution in one of Infobips highest-growth regions.
• High visibility and impact through collaboration with global product and business leadership.
• Opportunity to contribute to cutting-edge Voice innovations such as:
  • WebRTC
  • Voice bots
  • OTT Voice
  • Advanced call automation and AI-driven quality enhancements
• Career progression opportunities in a rapidly growing product domain touching multiple industries.

Additional Information

Salary Range: $140000-$180000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors including but not limited to internal equity job-related knowledge experience education and skillset). This role is also eligible to receive an annual bonus based on both individual and company performance.

Benefits & Perks: Medical Dental and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year accrual of up to nine (9) sick days per year plus carryover of up to nine (9) sick days annually; Additional leave time for marriage relocation bereavement and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.

Why youll love it here

Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.