Senior Consultant, AQS Client Success

Responsibilities/Objectives

Youll Love This Job if You Like To
Provide best-in-class support for patent and trademark clients
Support the sales team during the latter stages of the process to educate

clients on the services
Manage client relationships for new and existing clients
Form trusted relationships with a focus on providing solutions to client

requirements in a timely manner
Proactively communicate and collaborate with external and internal clients

to keep portfolio records current accurate and valid
Establish and maintain close working relationship with colleagues and teams

across all territories to support a one firm service delivery
Take a commercial approach to develop client relationships
Monitor docketing
Deliver data reconciliation
Provide internal and external software training related to the Services

division
Author and update process documentation
Engage in continuous process improvements and change management

across the business

Requirements
(Must Have)
Fluent in Japanese

Business-level English

Bachelors Degree or related experience
Experience in the IP industry or solid understanding of intellectual property

(moved from Nice to Have to Must Have)
Client-facing skills and experience

Ability to resolve diverse scope of problems
Demonstrates sound judgement in identifying and implementing effective

solutions
Proven ability to manage escalations and resolving complex issues to

maintain client satisfaction

Superb attention to detail accuracy and strong organizational skills

Demonstrative proactive client relationship management skills
Ability to multitask and work on multiple complex tasks

Ability to diligently review various documents and client files

Excellent communication skills and the ability to interact professionally with

a diverse group of executives managers subject matter experts and

administrative professionals
Mentor team members and support resolving issues

Excellent reading comprehension in Japanese and English

Maintain high level of confidentiality and professionalism

Self-driven and capable of working effectively in a dynamic fast-paced

environment

Ability to work independently with strong organizational and time

management skills

Team player

Work international business hours
Those who reside in Japan and are eligible to work in Japan

(Nice to Have)
Team management experience
Paralegal skills

Language skills: French

Benefits
- SOCIAL INSURANCE: 健康保険厚生年金雇用保険労災保険
- HOLIDAYS: Weekends National holidays and New Year holidays
- OTHERS: Free food and drinks Paid sick leave Office Casual attire and volunteer holiday

Required Experience:

Senior IC