Incident Response Lead

We are looking for an Incident Response Lead.This individual will join our team that delivers trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence space cyber defense civilian health and state and local markets.

Roles and Responsibilities:

• Collect and analyze event information and perform threat or target analysis duties.
• Provide operations for persistent monitoring on a 24/7 basis of all designated networks enclaves and systems.
• Interprets analyzes and reports all events and anomalies in accordance with Computer Network directives including initiating responding and reporting discovered events.
• Manages and executes first-level responses and addresses reported or detected incidents.
• Reports to and coordinates with external organizations and authorities.
• Coordinates and distributes directives vulnerability and threat advisories to identified consumers.
• Provides daily summary reports of network events and activities and delivers metric reports.
• Provides detection identification and reporting of possible cyber physical and communications threat
• Performs cyber physical and communications incident trend analysis and reporting functions
• Characterizes and preforms analysis of potential threat activities
• Performs Cyber Physical and Communications triage and make proper recommendations which enable expeditious remediation
• Interact with government Program Manager for the service desk regarding operational issues
• Ensure timely and effective response to internal and external mission partners
• Follow the appropriate incident escalation and reporting procedures
• Seek to improve the quality productivity and culture of the service desk environment
• Coordinate distribution of incidents and service requests
• Conduct effective shift transition actions and procedures
• Duties may also include but are not limited to identifying logging categorizing performing initial triage routing and resolving incidents and request
• Manage the lifecycle of incident and request tickets in accordance with interface agreements performing customer relationship management activities with mission partners internal coordination and follow up for distributed actions and compliance with defined processes procedures work instructions and program requirements.

Basic Qualifications:

• Bachelors degree and 8 years of experience or 12 years with a HS Degree/Diploma.
• Experience in WATCH Operations Center or Security Operations Center (SOC) Knowledge and understanding of customer service techniques.
• Experience in using the Remedy and ServiceNOW ticketing suite
• A willingness to learn new tools and technologies and take on new responsibilities as assigned
• Must be a US Citizen.
• Must be able to obtain and maintain the required agency clearance.

Preferred Qualifications:

• Experience working with a customer service oriented environment
• Experience providing service desk/call center support Knowledge of Microsoft Office suite
• Security certification
• Customer and detail oriented and possess good decision-making ability

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.