GS Fleet Regional Operations Associate

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Description

The Global Services (GS) Fleet Regional Operations Associate will be responsible for partnering with the leadership team to coordinate day-to-day fleet operations which includes vehicle acquisition maintenance fuel management driver issue resolution compliance risk management and stakeholder management. The GS Fleet Regional Operations Associate will act as a liaison between Leasing Companies (LCs) Fleet Management Companies (FMCs) Original Equipment Manufacturers (OEMs) and internal Johnson & Johnson functions. A successful candidate will demonstrate strong organizational and communication skills attention to detail knowledge of local markets fleet nuances and a proven ability to collaborate effectively with internal and external stakeholders.

Key Responsibilities

• Coordinate daily fleet operational activities (e.g. vehicle delivery & return maintenance repairs etc.) to ensure operational efficiency and deliver a positive experience for fleet-eligible employees by assisting with resolving their fleet-related escalations

• Serve as a support contact and liaison between LCs FMCs OEMs other fleet vendors/suppliers and internal Johnson & Johnson functions to facilitate fleet operational processes maintain optimal working relationships and resolve issues/conflicts that may arise between J&J and its suppliers

• Ensure the right balance between local business needs and J&Js Global Fleet strategy by collaborating with internal stakeholders (sectors functions etc.) to understand and satisfy their requirements (e.g. providing inputs for Fleet demand forecasting ordering specific vehicle models/specifications etc.)

• Support implementation of strategies and process improvement opportunities to drive cost-effective and efficient fleet operations in local markets

• Review suppliers service delivery against KPIs and service level agreements for quality assurance and adherence to contractual obligations

• Analyze regional and market-level fleet performance data and provide insights to identify cost-effective ways to enable efficiencies

• Resolve escalations stemming from fleet eligible employees (e.g. problems with maintenance difficulty obtaining pool car help with replacing a car etc.)

• Provide regular status updates on the regional fleet activities escalations and any potential challenges risks and issues to the GS Fleet Operations Manager.

Qualification

Required:

• 4 years of experience in fleet operations procurement or related roles

• Bachelors degree in business administration Logistics Supply Chain Management or related field

• Proven experience in fleet or similar program or portfolio management experience including managing relationships with FMCs OEMs and other suppliers with a track record of meeting and exceeding KPIs

• Strong analytical problem-solving communication project management and decision-making skills

• In-depth knowledge of fleet operations best practices and regional regulations

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