Client Services Specialist

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Client Services Specialist

Locations: Hong Kong Hybrid

Get To Know Us:

SS&C Advent delivers financial technology solutions and services to financial services clients in the asset management wealth management and alternative investment space around the globe.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans Centralized location 6 minutes walk from Wanchai MTR station
• Your Future: Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays Marriage Leave Study Leave
• Your Wellbeing: Medical Dental Vision Life Insurance Employee Assistance Program and Provident Fund Contribution
• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
• Training: Hands-On Team-Customized including SS&C University
• Education: Employee Tuition Reimbursement for employees who are eligible
• Extra Perks: Bonus Scheme SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

Geneva Support Representative / Specialist

Brief Description:

Candidates will be focused on providing great service to optimize the way that Clients use their software solutions. Ideal candidates should have excellent English communication skills and willing to grow as a proactive problem solver who provides that highest level of Client solutions through a strong-based skills set gained with an extensive working accounting/technical knowledge and customer service.

Roles and Responsibilities:

• Provide high level and in-depth technical support by resolving inquiries by phone e-mail and web in a manner and time frame consistent with department and team service levels and goals.
• Work collaboratively with Clients team members implementation consultants and resources across Advent global office locations to achieve desired results.
• Own and address Client needs and product issues from inception to resolution.
• Interpret and validate technical issues test solutions follow-up and escalate when necessary.
• Maintain and create detailed documentation through logging of support cases e-mail and knowledge base articles for Client and internal use.

What You Will Bring:

Accounting (World Investor) Candidate

• Strong background on accounting or have previously worked for any finance related accounts (JP Morgan CITCO Bank of America Thomson Reuters Bloomberg) is preferred
• Solid knowledge of US GAAP IFRS or PRC GAAP is required
• Experience working with Portfolio Management Fund Accounting Prime Broker or other global back-office financial accounting solution is preferred
• Knowledge of fundamental financial instruments (equities and fixed incomes) is required
• Knowledge of derivatives (i.e. Futures Options SWAPS Bank Debt OTC and Exchange Traded) is a plus
• Sensitive to numbers and familiar with the use of Excel formula or macro is preferred
• Intermediate knowledge about business finance. Prior work experience related to hedge funds mutual funds is a plus.
• CFACPAFRM Certified is a plus

Architecture Candidate

• Solid working knowledge of a Windows Server environment is required
• Knowledge with MS SQL Server maintenance MS SQL language and store procedure is required
• Knowledge of programming scripting and automation experience is preferred
• Knowledge of Docker Kubernetes Cloud Unix or Linux environment is preferred
• Working knowledge of networks system architecture database (Oracle MySQL MangoDB) preferably as a System Admin or Database Admin is a plus
• Knowledge of MS SQL Reporting Service is a plus
• Prior experience in a client service role is a plus.
• PMP Certified is a plus

Other Skills:

• Excellent written and oral English communication skills with a strong attention to detail are required.
• English and Mandarin proficiency is required.
• Proven aptitude to learn knowledge and information in a timely manner is required.
• Solid troubleshooting and analysis / resolution skills are required.
• Can attend to Clients need/inquiries via phone remote session or Email.
• Ability to understand and convey client business requirements to escalation with development teams is required.
• Works really well under pressure. Can be resourceful even with limited tools & resources.
• Okay to work during graveyard hours during holidays. Okay to do schedule swap (US to APAC US to EMEA) if needed.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.