Implementation Consultant

About the job

TS Imagine the worlds leading provider of real-time trading portfolioand risk management solutions for the financial services industry is looking for an ImplementationConsultantto join our growing team.In this role you willown the project delivery lifecycle for newRiskSmartclient implementation andconsultancyprojects.

Who will love this job

• Anambitiousanddrivenindividual you have the energy to maximize customer satisfaction and deliver first rate levels of service
• Astrong communicator you are adept at building andmaintainingtrusted and respected relationships with clients and colleagues at all levels

• Aproblem solver you relish in the challenge of providing solutions to complex requirements

• Aself-motivator youare capable of workingeffectively in a fast-paced business environment managing multiple projects and deadlines

Whatyoulldo

Implementation Management

• Initiate and lead a projectkick-off with new clients working closely with the sales team totransfer knowledge fromthe pre-sales process
• Liaise with clients to identify understand and document their business requirements
• Liaise with other departments within TSI to design coordinate and deliver solutions for their business requirements
• Setup and test software platform workflows including position uploads trade feeds P&L VaR Stress Testing trade reporting etc.
• Understand client financial market risk modelling requirements and relate these to the functionality provided in the platform
• Provide user training and onsite or remote support
• Manage complex implementation projects across internal and external teams to make sure all dependencies are resolved quickly and client expectations are managed
• Assist with troubleshooting where required
• Create and maintain client workflow documentation
  
  

Client Relationship Management

• Build a relationship with our clients as a primary point of contact andestablisha good understanding of their business strategies across all asset classes
• Provide regular visits phone calls and updates to the client to ensure they are sufficiently serviced and expectations are managed
• Understand the clients internal structure of stakeholders and ensure a relationship is formed with key members from every group (trading desk risk IT operations compliance)
• Maximise revenue opportunities for the company with existing clients by identifying upselling opportunities
• Identify any potential opportunity or threats with other competitive solutions that may be on the clients desktop
• Identify potential risks due to support or product gaps in a proactive manner
• Identify any risks to the business due to consolidation or downsizing
• Provide feedback internally and keep up to date information and reporting in CRM tool
• Assist our sales team in marketing campaigns across our existing clients
• Facilitate client entertainment and networking events
• Provide point of escalation for any ongoing support issues
• Provide high-level business updates to internal stakeholders at TS Imagine

You should have

• Undergraduatedegree or equivalentin Quantitative Finance Economics Math Physics Engineering ComputerScienceor another similar field
• The role is suitable for anyone from graduate to 2 years experience
• Experience with JavaScript Python or similar scripting language
• Basic technical understanding of risk exposures Greeks sensitivities and P&L
• Proficiency with tools such as Salesforce Jira Confluence MS Office
• Professional competency in English; any other languages are an asset
• Project management experience with the ability to lead cross-functional initiatives from requirements gathering through implementation. This can be in an academic or professional capacity
• Highly proficient communication skills both written and oral
• Ability to positively engage with and contribute to the wider global team

Additionally the below areadvantageous:

• Exposure to technologies such asMongoDB/DynamoDB Snowflake (or other SQL databaseplatform) RESTful APIs FIX
• Knowledge of more advanced risk measures such as Value-at-Risk (VaR) and Stress Testing methodologies
• Exposure to securities and financial markets with some experience in fixed income listed derivatives or credit products
• Hands-on knowledge and experience of Risk & Portfolio Management Software workflows and functionality

Why TS Imagine / Benefits

• Vacation and Personal days
• Annual bonus and salary review
• Training budget $1500
• Health dental life assurance and eye care vouchers
• Salary sacrifice pension scheme

About TS Imagine

Created out of the combination of two best-in-class SaaS platformsTradingScreenand Imagine Software TS Imagine delivers integrated trading portfolioand real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front middle andback officefunctions. TS Imagine has close to 400 employees in 10 offices worldwide serving approximately 500 global buy-side and sell-side institutions across North and South America EMEA and Asia Pacific including hedge funds traditional asset managers pension funds mutual funds and financial institutions.

We challenge our employees every day to think creatively and innovate across silos and across platforms.