Patient Services Coord. II New Patient Access

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Patient Services Coordinator Part-Time

Join a dynamic team at MGH providing essential support to patient access this role youll be managing referrals scheduling new patients verifying insurance and ensuring smooth communication.

What Were Looking For:

Strong customer service or healthcare experience preferred
Flexible adaptable and comfortable with change
Reliable proactive and ready to roll up your sleeves
Familiarity with Epic is a plus

Schedule:

Part-time 45 days/week short shifts (e.g. 102)
On-site at MGH initially; future hybrid flexibility possible

Make an impact by improving patient access and shaping the future of care coordination!

Job Summary

Summary: Performs administrative functions to support smooth and efficient care of patients in the Division of Plastic & Reconstructive Surgery. Performs a variety of tasks supporting the scheduling of new patients. May assist with general administrative practice support as needed.

Primary duties will include:
- Answering the main phone line assisting callers with routine questions and routing other calls accordingly.
- Reviewing new patient requests and scheduling with the appropriate provider.
- Assisting with records collection and preparation prior to new patient consults.
- Processing patient billing forms and scanning documents to patient medical record
- May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at more advanced competency level.

Education
High School Diploma or Equivalent required

Experience
office experience 2-3 years required

Knowledge Skills and Abilities
- Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.

Hybrid

15 Parkman Street

20

Regular

Day (United States of America)

Pay Range

$17.36 - $24.45/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

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