Software Engineer, Post Sales Systems

About the role:

We are seekinga Software Engineer with deep experience in customer experience (CX) platforms and a passion for building intelligent data-driven this role you will be a key player on our Post-Sales Systems team responsible for designing and developing solutions that scale our Voice of the Customer (VOC) programs. Your core responsibility will be developing and administering our Qualtrics XM platform and building robust integrations (with Workato and APIs). You will also be a key contributor in applying emerging AI technologies including building large language models and testing AI Agents to derive insights from customer feedback and create smarter user experiences. Success in this role requires raw building ability comfort with uncertainty as we explore new domains and the ability to iterate and experiment at an exceptionally fast will collaborate with teams across Customer Support Product and Marketing transforming abstract concepts into production-ready AI solutions. This role requires both hands-on development and strategic thinking to ensure our systems are not only intelligent but also scalable reliable and secure.

This role is open to candidates residing in the US except Alaska California Denver metro Connecticut Chicago metro Maryland Massachusetts New Jersey New York Rhode Island Austin metro Dallas metro Houston metro Washington Washington DC metro.

In this role you will:

• Design build and maintain our end-to-end Voice of the Customer (VOC) programs on the Qualtrics XM Platform creating best-in-class surveys automations and dynamic dashboards.
• Develop and maintain robust scalable integrations between Qualtrics and other business-critical systems (like Salesforce Zendesk and Databricks) using APIs and enterprise iPaaS platforms like Workato.
• Own the end-to-end development lifecycle of projects from gathering requirements and solution design to implementation testing and deployment ensuring high-quality error-free delivery.
• Design and deploy AI-powered models to analyze unstructured feedback from surveys support calls and product reviews identifying key drivers of customer sentiment and friction points.
• Partner with stakeholders across Customer Success Product and Marketing to understand their challenges and deliver data-driven insights that improve the customer journey.

Minimum requirements for the role:

• 4 years of experience in Qualtrics administration and development with deep expertise in the XM Platform including survey design workflow automation and dashboard development.
• 2 years of experience with text analytics platforms (e.g. Qualtrics Discover) including building and tuning sentiment models from unstructured data.
• 1 years of experience building and maintaining integrations using an enterprise iPaaS platform (e.g. Workato Zapier).
• Proficiency in designing developing and consuming APIs to connect and automate processes across different platforms.
• Strong logical and data modeling skills with the ability to ingest and clean data from various sources to ensure data integrity.
• Demonstrated ability to work autonomously manage multiple projects from end-to-end delivering high-quality results on schedule.

An ideal candidate also has:

• Qualtrics CustomerXM Expert Certification and/or Qualtrics Discover Certification.
• Proficiency in SQL.
• Experience with data visualization tools like Power BI.
• Familiarity with scripting languages such as JavaScript for advanced survey customization.
• Direct experience integrating Qualtrics with platforms like Salesforce Zendesk or Gainsight.