Client Success Specialist III
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Job Summary
Description
Responsibilities
Qualifications
Essential Knowledge Skills Abilities and Background
- Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role
- Product experience in Sales of Enterprise software platform or product.
- Proven expertise working with the executive level in client environments as well as with procurement business owners etc.
- Experience representing the customer to internal product stake holders.
- Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption.
- Understanding of legal terms and common software sales contracts
- Ability to effectively negotiate in both challenging and collaborative sales engagements
- Ability to excel in a high-energy quarterly-results driven sales culture
- Team player who will work within the company to continue improving organization processes
- 3-10 Years sales experience in technology-based company
- Bachelors degree in Business or technology related discipline
- Intermediate / advanced Excel skills experience in Word PowerPoint and CRM systems
- Some travel (25%) may be required
Detailed Description and Job Requirements
- Drive the renewal of OraclesMySQL Subscriptioncontracts to existing customers.
- Responsible for: Delivering on or exceed assigned renewal quota.
- Timely renewals for a variety of customers in an assigned territory.
- Educating customers on business practices and any associated contractual implications.
- Becoming a customer advocate by acting as a communication pipeline for issues pain points and ideas to Oracle Product Management.
- Managing exceptions for customers with issues that may delay or inhibit renewals.
- Accurately forecast business targets and renewal opportunities.
- 5-7 years experience in sales or related area. Job duties are varied and complex needing independent judgment.
Responsibilities
Essential Duties and Responsibilities
- Engage and address customer concerns pain points etc.
- Actively solicit customer ideas for new features functionalities tools etc.
- Be a liaison and customer voice by selling collective customer ideas issues pain points etc. to the MySQL Product Development team.
- Lead the renewal sales cycle from proposal stage through contract execution.
- Achieve / exceed quarterly renewal and expansion targets
- Identify at-risk renewal clients early in the cycle and construct an action plan to ensure a successful timely renewal
- Provide continuous feedback to management on both successes and challenges for the business
- Maximize renewal revenue and drive growth of new/expansion revenue with existing customer
- Drive on-time or early renewals
- Accurately forecast quarterly renewal revenue
Qualifications
Career Level - IC3
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
