Costumer Service Analyst Bogotá Colombia

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Bogotá Distrito Capital Colombia

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for our Costumer Service Analyst

Puropse: The Customer Service - Regional Analyst is a key point of contact for internal J&J functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes products and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions including: Supply Chain Finance and Shared Services in order to resolve customer issues. The CS Analyst reports directly to a Customer Service Supervisor and escalates issues as needed.

Key Responsibilities:

Scheduling deliveries and appointments
Processing orders
Order tracking and support to customer inquiries for new and existing orders.

Responsible for invoice management activities including:

Invoicing customer sales orders
Facilitating invoice corrections
Reviewing customer billing plans
Liaising with Finance and other parties for credit and debit processing and special invoicing requirements.
Solve issues related to: Orders Claims management Returns management Recall management
Interact with other areas to find solutions
Contact the customer with the final solution

Analyze relevant information and data to identify trends patterns and opportunities that support the companys strategic decisions.

Develop detailed reports and presentations for senior management highlighting insights and recommendations based on rigorous analyses.

Collaborate with different departments to understand their data needs and provide appropriate analytical support.

Mentor and train junior staff sharing knowledge and promoting continuous development within the team.

Special requirements:

University/Bachelors Degree or Equivalent
Portuguese fluent Spanish English advanced

Other features of the job:

Requires minimal 4 years related experience
Project Management Experience desirable

Key Requirements:

Essential knowledge and skills:

Technical skills: MS Office advanced such as Excel SAP (desirable) Salesforce (desirable) plus knowledge of Power BI.

Office skills: Standard office telephone Email Outlook
Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications

Proficiency in analytical tools and data management software creating and presenting in PowerPoint

Verbal and written communication skills with the ability to simplify complex concepts for non-technical audiences.

Ability to work independently and as part of a team while maintaining a high level of organization and time management.

Critical analysis and problem-solving skills with a strong results orientation.

Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications

Core competencies required for this role:

Develop deep insights into the needs of our patients customers markets and communities. Use insights to uncover important unmet needs
Challenge the status quo and adapt to change taking advantage of opportunities to have a positive impact. Identify and communicate meaningful risks take appropriate action and demonstrate an awareness of the highest standards of quality and compliance
Engage in transparent and constructive conversations contributing to high-performance teams
Act with speed flexibility and accountability to achieve goals

Required Skills:

Preferred Skills:

Analytical Reasoning Business Behavior Customer Centricity Customer Intelligence Customer Service Philosophy Customer Support Operations Customer Support Platforms Customer Support Policies and Procedures Customer Support Trends Data Analysis Execution Focus Issue Escalation Mentorship Order Processing Service Excellence Service Request Management

Required Experience: