Senior Learning and Development Coordinator

Reporting to the Manager of Learning and Development the Senior Learning and Development Coordinator will design and deliver technical courses and skill-based training that align to the learning and development priorities of the organization.

Position Responsibilities:

• Develop and oversee the execution of business as usual small-scale training program

• Lead or support quick wins process improvements and initiatives that will improve learning and development operations

• Lead or support in the conceptualization preparation and implementation of new courses/s

• Work and develop relationships with trainers consultants and learning business partners in delivering function or organization-wide learning and development programs or initiatives

• Assist in completing the learning numbers and reporting of the function and the entire organization

• Perform and administer external training by connecting to vendors to support the learning and development priorities of the function

• Facilitate technical courses and high-priority courses to the employees and/or leaders

• Create and maintain a variety of training documents and aids

Required Qualifications:

• Bachelors degree preferably in business-related course/programs.

• Must have at least 4-5 years experience in Learning and Development/OD/Talent and or related fields combined

• 1-2 years of relevant work experience in managing and executing programs

• Experience in process improvement and project management is a plus

• Experience in eLearning instructional design is a plus

Preferred Qualifications:

• Strong Program Design Delivery and Evaluation

• Excellent presentation and facilitation skills

• Agile project management skills

• Ability to proactively respond to situations

• Excellent analytical and problem-solving skills

• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must). Proficient in MS Office suite including Outlook Word Power Point and Project.

• Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .