Operational Excellence Lead (Sr Manager)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Career Category
Sales & Marketing OperationsJob Description
Operational Excellence Lead will lead a newly established team under Business Excellence focusing on driving operational simplification standardization and automation across the organization.
This role will oversee centralized administrative operations that span beyond Commercial to include Marketing Sales Medical R&D Finance and HR ensuring compliant efficient and scalable processes that enable business excellence.
Key responsibilities include:
- Lead centralized administrative operations with expanded scope including P2P events ensuring consistency compliance and efficiency.
- Oversee inventory management of promotional materials and equipment ensuring accurate tracking and optimization of resources.
- Coordinate national congress support including logistics vendor collaboration and expense management.
- Manage advertisement placement membership fee processing and purchase order (PO) operations on behalf of Marketing.
- Oversee data management within the hub system (e.g. organizational changes new employee information) ensuring data accuracy and process integrity.
- Collaborate cross-functionally with Transformation Office (TXO) Technology and AI teams to design and implement systems and tools that drive process automation and improvement.
- Partner with the Engagement & Recognition team to enhance communication and workflow integration across departments.
- Identify and implement best practices to streamline operations reduce manual workload and improve overall operational agility.
This position reports to the Director Business Excellence and plays a critical role in enabling Amgen Japans transformation toward a smarter more efficient and data-driven organization.
Basic Qualifications
- Bachelors degree in Business Administration Operations or related field.
- Minimum of 8 years of experience in operations process management or business excellence within the pharmaceutical or related industry.
- Proven track record of managing cross-functional projects with multiple stakeholders.
- Strong understanding of operational processes compliance frameworks and system integration (CRM ERP or equivalent).
- Demonstrated leadership and people management experience including team development and performance management.
- Excellent communication and collaboration skills in both Japanese and English.
Preferred Qualifications
- Masters degree (MBA or equivalent) preferred.
- Experience in process optimization automation or digital transformation initiatives (e.g. AI RPA or system integration).
- Knowledge of P2P event operations marketing operations or commercial excellence within the healthcare industry.
- Strong interest and curiosity in leveraging AI for process improvement and a forward-looking mindset toward exploring future applications of AI and emerging technologies in operations.
- Basic knowledge of CRM tool (Veeva) and SAP
- Knowledge of industrial data (JD-Net IQVIA Ultmarc etc.)
- Strong analytical mindset with experience in data management and KPI tracking.
- Ability to operate effectively in a matrix organization and influence without direct authority.
- Passion for driving change and fostering a culture of continuous improvement.
Required Experience:
Manager
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. As an organization dedicated to improving the ... View more
