Sr. ServiceNow Developer II (5202)

As Sr. ServiceNow Developer II youll be responsible for designing developing and maintaining enterprise-grade ServiceNow applications with a focus on Software Asset Management (SAM). This role also includes driving operational excellence by creating developer runbooks defining shared responsibility models and contributing to platform governance automation and continuous improvement initiatives.

We know that you cant have great technology services without amazing people. At MetroStar we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us then check out the job description below!

What youll do:

• Design and implement scalable solutions across ITSM SAM and related ServiceNow modules.
• Develop custom applications integrations and automation leveraging Flow Designer Script Includes Business Rules and REST APIs.
• Translate business requirements into well-architected ServiceNow solutions.
• Software Asset Management (SAM)
• Configure and maintain SAM Pro modules including license models entitlements reconciliation and normalization.
• Support software discovery and compliance processes across enterprise toolsets.
• Integrate SAM with CMDB and procurement data to ensure accurate asset lifecycle management.
• Create and maintain developer runbooks coding standards and release management documentation.
• Define and implement shared responsibility models between development platform operations and business process owners.
• Mentor junior developers and enforce best practices through peer review and automation pipelines.
• Support ServiceNow upgrades migrations and integrations in collaboration with ITSM Security and Cloud teams.
• Participate in operational reviews sprint planning and backlog grooming with cross-functional teams.
• Troubleshoot and resolve platform incidents ensuring high availability and compliance with internal controls.

What youll need to succeed:

• An active Secret security clearance
• Bachelors degree in computer science Information Systems or equivalent experience.
• 7 years of ServiceNow development experience in enterprise environments.
• 5 years hands-on experience with ServiceNow SAM Pro (license reconciliation normalization publisher packs entitlements).
• Demonstrated experience creating and maintaining developer runbooks playbooks or knowledge articles for operational consistency.
• Strong understanding of shared responsibility frameworks within ITSM DevOps or platform operations.
• Proven ability to design and deploy complex ServiceNow solutions following industry best practices.
• Working knowledge of CMDB Discovery ITSM and CSDM alignment.
• Familiarity with Agile development CI/CD pipelines and source control tools (Git GitHub or Azure DevOps).
• Expertise in JavaScript Glide API Flow Designer IntegrationHub and REST/SOAP integrations.

SALARY RANGE: $138000 - $161000

The salary range for this position is determined based on qualifications skills and relevant experience. The final salary offered will be determined based on several factors including:

• The candidates professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation subject to the terms and policies of MetroStar which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses