Senior Manager, Trust Strategy & Ops
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
$ 101200 - 174100
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
At eBay trust is at the heart of everything we do. Our buyers and sellers rely on us to step in when something doesnt go as plannedand how we handle those moments can make or break long-term loyalty.
Were looking for a Senior Manager Trust Strategy & Operations to help lead one of the most impactful areas of our business: the policies behind eBays Money Back Guarantee (eMBG) which ensures that buyers get the item they ordered or their money back. This role focuses on how we protect and support customers when things go wrong after a transactionand how we improve those experiences through thoughtful strategy data-driven decision making and cross-functional leadership.
What Youll Do
Own and evolve eMBG protection policies to make sure they work for both buyers and sellers.
Measure what matters use customer feedback AI tools and data to understand whats working whats not and where we can improve. Help design and lead experiments to evaluate new customer experiences or policy changes.
Turn policy into a measurable lever for customer satisfaction directly attributing customer satisfaction to your work
Take responsibility for budget strategy and oversight ensuring were investing our budget wisely to improve customer outcomes.
Work closely with teams across Product Customer Support Analytics Finance and Legal to launch changes test ideas and solve customer problems.
Communicate clearly with executive leaders advocating for changes that improve trusteven when they come with a cost.
Create clear data-backed narratives for executive stakeholders driving decisions that improve customer trustoften with budget implications.
What Youll Bring
710 years of experience in strategy operations finance or policy roles with exposure to budget ownership and cross-functional work.
Strong analytical thinking and comfort working with data teams to evaluate impact and ROI along with the willingness to dive deep into complex policy details to uncover insights..
Ability to balance customer empathy with business impactyou can weigh trade-offs and make smart decisions.
Excellent storytelling and communication skills especially with senior stakeholders.
A bias for collaboration and experimentation
Experience developing or evolving user-impacting policies with a strong understanding of risk tradeoffs and fairness principles.
The base pay range for this position is expected in the range below:
$101200 - $174100Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Required Experience:
Senior Manager
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
Founded in 1995 in San Jose, Calif., eBay (NASDAQ: EBAY) is where the world goes to shop, sell and give. Whether you’re buying new or used, common or luxurious, trendy or rare – if it exists in the world, it’s probably for sale on eBay. Our great value and unique selection help every ... View more
