Sr. Business Technology Support Specialist I (Atlassian Administrator)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role:
In Samsaras IT team we work to deliver awesome systems support and experiences that enable our teams to be as impactful as possible. As a member of the IT Services team youll be responsible for owning the technology and processes that enable our people to do their best work.
This would be a remote role based out of Bengaluru. This role would require you to work 8:30 AM to 5:30 PM PST. Relocation assistance will not be provided.
In this role you will:
- Administer manage and enhance JIRA and Confluence instances including setup configuration and maintenance.
- Develop and manage complex JIRA workflows fields dashboards and reports to meet business requirements.
- Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency.
- Provide training and support to JIRA and Confluence users ensuring best practices in bug tracking issue tracking and project management.
- Integrate JIRA projects with other tools and software to create a seamless workflow.
- Maintain system security stability and access controls.
- Perform upgrades migrations and plugin installations managing them from start to finish.
- Analyze and improve performance metrics to ensure scalability and effectiveness.
- Document configurations procedures and troubleshooting guidelines.
- Seek opportunities to improve how we work with an eye on continuous improvement & process optimization.
- Drive core operations that keep the company secure and productive.
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
- A college degree in a technical program (Computer Science Information Systems or other STEM field)
- 5 years experience working with people an Atlassian Admin role
- Strong spoken and written language skills
- A passion for learning and doing new things in a fast-paced environment
- An affinity for working with all things electronic
An ideal candidate also has:
- Knowledge of Apple products (Macbooks iphones etc)
- Project management experience
- Process analysis experience
- Software programming or scripting ability
#LI-Remote
Required Experience:
Senior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.
