Application Support Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Title:Application SupportManager
Location:Sydney NSWII Hybrid
Job Type: Full Time Permanent
Job Description
Get To Know Us:
SS&C GIDS provides information processing and computer software services and products. The Companys operating segments include financial markets customer management professional services and output solutions. SS&C GIDS serves the alternative investments asset and wealth management banking and lending insurance and real estate industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: IncomeProtection Insurance& Salary Continuance
Work/Life Balance: Generous Bereavement & Compassionate leave
Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
Training: Hands-On Team-Customized including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get to Do:
Oversee day-to-day production support operations ensuringtimelyand effective resolution of incidents and service requests.
Manage service level agreements (SLAs) and ensure compliance with contractual obligations.
Coordinate with cross-functional teams to addressanalyse and resolve complex technical issues.
Managing and maintaining ITIL standards including incidents service requestsproblemsand vulnerabilities and be the point of contact for escalations
Lead and manage a team of IT support professionals including (and not limited) recruitment coaching performance management and career development by fostering a collaborative and high-performance culture within the team
Monitor and manage the incident and problem management processes to minimize downtime and impact on business operations.
Drive root cause analysis and implement corrective actions to prevent recurrence of issues.
Ensure that changes to the IT environment are effectively planned communicated and executed with minimal impact on production services.
Managereviewand approve change requests to ensure they meet the Operational Readiness standards.
Support handovers and coordinate with relevant stakeholders.
What You Will Bring:
IT degree or equivalent experience
10 years experience working in an Application Support role
Solid understanding of DevOps practices and methods
Working knowledge of SDLC principles and methodologies
Experience working with ITIL based processes
Understanding of hosting production environments on AWS and Virtual Environments
Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines
Experience working with infrastructure as code
A passion for automating manual processes
Keen to continuously improve & innovate
Monitoring system and application performance and alerts
Flexible working in shifts
Strong written and verbal communication skills.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
