I2C Collections Analyst
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
FinanceJob Sub Function:
AP/ARJob Category:
ProfessionalAll Job Posting Locations:
Paranaque National Capital Region (Manila) PhilippinesJob Description:
Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.
As a member of our Global Finance team you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.
The I2C Specialist (Collections) is responsible for managing and overseeing end to end service delivery in the Invoice to Collection and dispute process serviced by JNJ Global service Finance in Manila. This position reports to the Collections Senior Team Lead.
Job Description Details:
The Credit Collections Analyst is responsible for proactive evaluation investigation and timely collection of outstanding accounts receivable. He/she manages medium-to-high-level customer accounts as defined by sales volume credit exposure risk and/or other factor(s).
Proactively manage assigned accounts through the invoice to cash cycle to include collections credit line administration and billing dispute identification and resolution.
Answer customer queries received via inbound calls and do outbound collections calls as required
Serve as the single point of contact for inquiries requests and issues related to accounts receivable for an assigned portfolio of customers.
Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assess and mitigate financial risk and escalate to Sr. Team Lead or Sr. Financial Analyst if needed.
Drive desired customer payment behavior by employing collection techniques and negotiation to maximize cash flow and create a favorable financial relationship and customer experience.
Analyze data trends drivers and root cause in customer payment behavior. He/she also partners with other internal functions to create appropriate action plans to remove barriers to payment as well as provides support for action planning with data/dashboards.
Identify/ execute opportunities for process improvements to increase efficiency.
Collaborate internally with Sales Supply Chain etc. to respond to customer-related inquiries. Participate in negotiations and contribute to cross-functional end-to-end solutions to improve cashflow and customer experience.
Qualifications:
A minimum of a Bachelors Degree is required preferably in Finance Accounting or Economics
A minimum of 2-4 years of experience in Finance Accounts Payable/Receivable Accounting or related industry experience is required
Microsoft Office Intermediate skill level is required
SAP AR/FSCM experience is strongly preferred.
Has Invoice to Cash process experience (Cash Applications Credit Management Collections/Dispute Management) with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J Healthcare/Pharma Preferred. If not possible.
Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders particularly within North America cultures
Basic Negotiation skills
Analytical and problem solver
Willing to work onsite in Edison Road Merville Paranaque (December 2025 to January 2026) and BGC (April 2026 Onwards)
Willing to work on a temporary hybrid setup (3 days/week 12 days/month; February 2026 to March 2026 Full WFH)
WORK SHIFT: NIGHT (8 PM - 5 AM)
As part of our Companys growth and expansion plans we are preparing to relocate to a new office in BGC Taguig City tentatively by Q2 2026. Please note that the timeline may still change depending on project developments and other considerations.
Required Skills:
Cash Collection Collection of Receivables Collection Processes Dispute Management Dispute ResolutionPreferred Skills:
Credit Memos SAP AccountingRequired Experience:
IC
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
