Account Manager (all genders) Zalando Fashion Studios

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

THE ROLE & THE TEAM

As part of Zalando Content Solutions the Creative Partner Networks Content Production & Services team is specialized in large-scale content production for e-commerce consulting strategic oversight and market-driven innovation with the help of external service providers. Our mission is to deliver high-quality content that enhances our customers experience. We prioritize operational excellence and efficiency to ensure scalable cost-effective solutions that maximise impact and agility. Join us in developing outstanding content and customer experience and make a significant impact!

We are seeking a Partner Manager to drive the growth of externally produced content and services for high-volume this role youll expand our production expertise by strengthening our partner network ensuring long-term content success for Zalando. As an expert in Content Production & Services you will play a key role in shaping our future.

INCLUSIVE BY DESIGN

If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes focusing on your qualifications skills and contributions. To support this we kindly ask that you refrain from including personal details such as your photo age or marital status in your CV ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process please let us know we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: WED LOVE YOU TO DO (AND LOVE DOING)

Opportunity to take over a key role at Zalando driving operational excellence and efficiency in content production with external partners to deliver scalable cost-effective solutions that maximize impact.

Drive Content Production Excellence: Own a key role in content production focusing on operational excellence and efficiency with external partners to deliver scalable cost-effective solutions.
Strategic Partner Management: Closely collaborate with and manage external content partners and internal teams ensuring high-quality content delivery performance against SLAs/KPIs and regulatory compliance.
Project Leadership & Execution: Plan coordinate and execute daily operations (including testing/pilots) refine processes handle essential project administration (SOWs NDAs) and manage crisis situations effectively.
Process & Quality Optimization: Continuously monitor and evaluate partner performance (e.g. quality scores time-to-online) streamline partner management processes and contribute to the development of new framework contracts.
Contract & Risk Mitigation: Contribute to contract development and negotiate value-driven terms with procurement; ensure compliance with legal requirements and proactively mitigate risks associated with partnerships.
Team Collaboration & Mentorship: Act as a role model embodying Zalandos principles providing guidance and mentorship to team members and collaborating with cross-functional teams to foster a dynamic and effective work environment.

WED LOVE TO MEET YOU IF

Proven Partner Management Expertise: You have proven experience managing external partners for high-volume content production with a successful track record ideally within an agency or brand/fashion retail environment.
Industry & Commercial Acumen: You possess in-depth industry knowledge of the content production value chain combining a creative understanding with strong commercial acumen and access to a professional network.
Effective Relationship Building: You have solid communication and negotiation skills to build and maintain effective relationships with external partners and key internal stakeholders.
Strong Project Management: You can effectively leverage your project management skills to oversee multiple external partnerships and ensure the successful on-time delivery of projects.
Analytical Problem-Solver: You possess strong analytical and problem-solving skills that enable you to identify and implement process improvements for optimal partner management and value creation.
Dedicated Team Player: You are a dedicated team player who consistently strives for excellence in your work and communicates clearly and effectively.

OUR OFFER

Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

27 days of holiday a year to start for full-time employees
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review

Please note that all applications must be completed using the online form - we do not accept applications via email.

Required Experience:

Manager

THE ROLE & THE TEAMAs part of Zalando Content Solutions the Creative Partner Networks Content Production & Services team is specialized in large-scale content production for e-commerce consulting strategic oversight and market-driven innovation with the help of external service providers. Our missio...