Communication Specialist JD

São José dos Campos - Brazil

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We are a team that works hard learns fast and makes things happen. Transparency ambition and an ownership are our core values!

Right now we are looking for passionate people to join our team as a Communication & Education Specialist. If youre driven by learning clear communication and creating real impact on the customer experience this could be the perfect place for you!

Role Objective:

As a Communication & Education Specialist you will be responsible for creating implementing and optimizing educational programs and training materials for our clients partners and internal teams.

Your main goal in this role is to ensure that users effectively understand and utilize our products and services - ultimately driving higher customer satisfaction and reducing churn.

What we offer:

Meal allowance
Transportation assistance
TotalPass for you and your dependents
Medical and dental insurance
English classes
Telavita (for therapy sessions)
Life insurance
Full SESC access pass

What Your Day Might Look Like:

Creating and improving educational content:

Develop webinars tutorials and articles (solo or with Marketing).
Keep all customer-facing materials up to date and effective.
Analyze user feedback and data to improve training materials.
Tailor content to team and business needs based on recurring questions or service insights.

Delivering trainings and webinars:

Run onboarding sessions product trainings and workshops.
Own the training calendar from onboarding to advanced topics.
Promote sessions and collaborate with Marketing to boost participation.
Manage Livestorm and the WordPress-based content site.

Client communication & automation:

Send regular newsletters with educational content.
Optimize communication flows via Intercom SMS and automation.
Segment audiences and manage automated campaigns.
Share updates and materials with the Customer Care team.

Cross-team collaboration:

Work closely with Product Marketing and Sales to align messaging and strategy.
Join regular syncs to ensure educational initiatives reflect current company goals.

Measuring customer impact:

Collect and analyze client feedback (surveys comments usage).
Implement self-service solutions (tooltips help content webinars) to reduce support needs.

This Role Is Perfect for You If You Have:

At least C1 level of English.
A talent for creating educational content (articles tutorials presentations webinars) and a passion for sharing knowledge in an engaging and easy-to-understand way!
Experience in a client-facing role.
Experience in running webinars or training sessions so you can translate product-speak into real-world use cases and arent afraid of public speaking.
Solid organizational skills and strong ownership: you can juggle calendars deadlines and still deliver high-quality content on time.
A sharp sense of what great communication looks like: you understand that good content doesnt just sound nice but actually moves the needle on satisfaction retention and customer empowerment.
A collaborative mindset: youre comfortable working across teams (Marketing Product Sales) and can turn customer feedback into concrete communication or educational actions.
(Nice to have): Practical experience with tools like Intercom WordPress or Livestorm - or the drive to master them and push them to their limits.

What Success Looks Like (Key KPIs):

Number of users trained
% of active users attending training sessions
Participant feedback both volume and quality of input on training content
Effectiveness of automation # of messages sent open and click-through rates
Engagement with newsletters delivery volume open and click rates
Number of responses collected from customer surveys
Number of educational materials created (videos PDFs etc.)
Engagement rate clicks and views on educational material

Salary range: R$ 3.31145 - R$ 5.52801

Recruitment Process:

1. Screening Call - a 30-minute interview with our People & Culture Partner Giovanna Dias.

2. The task will be sent to you!

3. 45-minute interview with Klaudia Lewandowska Victor Pinheiro and Tatiane Oliveira including your recruitment task presentation.

4. Final feedback.

No matter the outcome you will always receive feedback at each stage of the process.

We are a team that works hard learns fast and makes things happen. Transparency ambition and an ownership are our core values!Right now we are looking for passionate people to join our team as a Communication & Education Specialist. If youre driven by learning clear communication and creating real i...