Customer Service Executive

At Bike Club we offer subscriptions for childrens bikes that grow with your kids. Families pay a monthly fee and when their children outgrow their bikes we exchange them for a larger size. We refurbish the used bikes and make them available to other families. Its sustainable and hassle-free.

With over 80000 bikes we are the second-largest bike rental network globally and the largest in the childrens bike sector. While our headquarters is in the United Kingdom we are also active in Germany.

Tasks

At Bike Club our members are at the heart of everything we do and our Customer Service Team is key to making that happen. As a Customer Service Executive youll help keep our community happy by delivering exceptional service across email phone and social media.

Your day-to-day could include anything from helping parents choose the right bike to resolving queries around deliveries payments or bike issues. No two days are the same and we love it that way.

Your tasks:
Handle member queries across multiple channels including emails telephone and social media.

• Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.
• Act as the voice of the customer by gathering feedback and sharing insights with your team.
• Communicate clearly and effectively ensuring information is always shared clearly and concisely.
• Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.

Requirements

Requirements

• Genuinely care about offering the highest level of customer support.
• Previous experience with CRM tools preferably Salesforce.
• Strong problem-solving skills coupled with a natural curiosity and a desire to learn.
• A high level of empathy and a commitment to exceeding customer expectations.
• You actively seek out feedback to help yourself grow and improve.
• Love the dynamic of a team environment but are just as comfortable working independently.
• You can remain positive when the going gets tough and when working under pressure.
• A dependable organised and dedicated team player.
• At least 1 year of real-life experience in a similar customer service role.

Benefits

• Remote first work from anywhere in the UK. You will be required to attend a monthly in-person team meeting at our warehouse in East London
• Flexible hours 37.5 working hours per week. While some Saturday availability is required were open to different work patterns. Our core hours are Monday - Friday 9 am - 5:30 pm.
• Holidays 26 days annual leave plus bank holidays with additional days accrued for each year worked
• Sustainability impact you will be working for a B Corp Certified company that actively contributes to environmental and social good
• Parental leave enhanced maternity and paternity leave
• Bike subscription 30/month discount towards Bike Club subscription
• Good laughs we are a fun team (if we may say so) and have monthly All Hands drinks with the company!

Apply Today! We invite you to forward your CV and a cover letter expressing your enthusiasm for the core values and vision of Bike Club. Join us and lets embark on this trailblazing journey together!