Strategic Technical Account Manager

We are obsessed with the heros journey at JobNimbus. Every person has a heros journey. Hermione Granger James T. Kirk Frodo Baggins Anna & Elsa Nacho Libre and even YOU! This is our call to adventure to come check out JobNimbus. What do you have to lose You might make a few new friends learn about a sick new company doing some amazing things and maybe youll even land a new job!

Mission:

You will own a portfolio of our largest customers and drive retention risk mitigation and product adoption. Youll pair technical depth with consultative strategy to remove friction accelerate feature usage and surface value at every stage of the customer lifecycle.

What Youll Be Doing:

• Take command of your book of business. Run proactive QBRs health checks and value reviews; map customer goals to JobNimbus capabilities.
• Drive adoption with purpose. Identify the right features for each accounts workflow; build and execute enablement plans that stick.
• Mitigate risk early. Track signals (usage tickets sentiment business changes) and build action plans to prevent downgrades and churn.
• Deliver an exceptional technical experience. Triage and coordinate complex issues with Support; keep customers looped with crisp comms and timelines.
• Co-sell with -create adoption roadmaps so AEs can lead confident growth conversations grounded in technical feasibility.
• Scale your impact. Host webinars publish how-tos and share repeatable plays that lift adoption across the segment.
• Be the customers voice. Channel structured feedback to Product; nominate the right customers for beta programs and collect actionable results.
• Show up at events. Support our Jenius Bar at Crew and trade showsconsult demo and help generate warm opportunities.
• Partner cross-functionally. Sync with Onboarding and Professional Services to ensure smooth implementations and long-term success.

What Makes You the Hero for This Job:

• 37 years in Technical Account Management Enterprise CSM Solutions Consulting or Implementation with complex B2B SaaS
• Track record driving adoption running QBRs and renewal/retention motions with large accounts
• Strong technical aptitude (APIs integrations data flows admin configuration); youre great at translating business needs into product solutions
• Confident facilitator: live trainings webinars and executive-level conversations
• Program/Project chops: you juggle multiple initiatives surface risks and hit timelines
• Excellent written & verbal communication; crisp status updates and issue management
• Bonus points: field services/home exteriors/contracting industry experience; familiarity with CRM/CS tools (e.g. HubSpot Salesforce Gainsight); light data/BI skills for telling a story with metrics
  

Superpowers:

• Ownership. You own the outcomes drive initiatives and solve problems proactively. If you need direction and someone to hold your hand this job is not for you.
• Customer Obsessed. Everything we build should leave our customers saying Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!
• Proactive Learning. You stay ahead of the curve continuously learning and implementing cutting-edge technologies.
• Team Commitment. You build mentor and lead a high-performance engineering team that delivers results together.
• Self Awareness. You know your strengths weaknesses and how to surround yourself with the right talent to succeed.

Mentor (Hit us up to get more information)

Matt Nelson - Specialist in hiring amazing people lover of music Connect Four ping pong tennis pickleball photography and recruiting.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race color religion sex national origin sexual orientation gender identity age disability Veteran status or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation please let us know in the application.

If you have any questions regarding this job post please email emailprotected.