Team Lead – BPO (Non-Voice)

ADVENXA

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profile Job Location:

Kochi - India

profile Monthly Salary: INR 30000 - 40000
profile Experience Required: 3years
Posted on: 9 hours ago
Vacancies: 1 Vacancy

Job Summary

Team Lead BPO (Non-Voice)

Location: Infopark Kakkanad Kochi

Shift: Night Shift (MondayFriday)

Salary: Up to 6.5 LPA

Education: Bachelors Degree Mandatory

Responsibilities

  • Lead mentor and manage a team within a BPO non-voice process
  • Ensure team performance through effective coaching motivation and conflict resolution
  • Monitor and control shrinkage and attrition levels
  • Handle escalation mails when needed
  • Drive operational efficiency and meet SLA targets


Requirements



  • Minimum 5 years of experience in any BPO (Non-Voice)
  • Minimum 2 years of proven experience managing a customer service team
  • Inbound call or chat experience is mandatory
  • Strong knowledge of shrinkage and attrition management
  • Excellent leadership communication and problem-solving skills



Required Skills:

3-5 years of Team Leading Attrition And Shrinkage


Required Education:

Graduation

Team Lead BPO (Non-Voice)Location: Infopark Kakkanad KochiShift: Night Shift (MondayFriday)Salary: Up to 6.5 LPAEducation: Bachelors Degree MandatoryResponsibilitiesLead mentor and manage a team within a BPO non-voice processEnsure team performance through effective coaching motivation and conflict...
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Company Industry

IT Services and IT Consulting

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