Team Lead – BPO (Non-Voice)

Kochi - India

Monthly Salary: INR 30000 - 40000

Experience Required: 3years

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Team Lead BPO (Non-Voice)

Location: Infopark Kakkanad Kochi

Shift: Night Shift (MondayFriday)

Salary: Up to 6.5 LPA

Education: Bachelors Degree Mandatory

Responsibilities

Lead mentor and manage a team within a BPO non-voice process
Ensure team performance through effective coaching motivation and conflict resolution
Monitor and control shrinkage and attrition levels
Handle escalation mails when needed
Drive operational efficiency and meet SLA targets

Requirements

Minimum 5 years of experience in any BPO (Non-Voice)
Minimum 2 years of proven experience managing a customer service team
Inbound call or chat experience is mandatory
Strong knowledge of shrinkage and attrition management
Excellent leadership communication and problem-solving skills

Required Skills:

3-5 years of Team Leading Attrition And Shrinkage

Required Education:

Graduation

Team Lead BPO (Non-Voice)Location: Infopark Kakkanad KochiShift: Night Shift (MondayFriday)Salary: Up to 6.5 LPAEducation: Bachelors Degree MandatoryResponsibilitiesLead mentor and manage a team within a BPO non-voice processEnsure team performance through effective coaching motivation and conflict...