Sr. Process Associate
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Associate
Location: Kochi Infopark
Qualification: Graduation (mandatory)
Experience:Minimum 2 3 years of experience in BPO voice process (mandatory)
Salary: CTC per month Incentives upto 3000
Work Days: 5 Days a Week (Saturday & Sunday Off)
Shift: Night Shift (6 PM 3 AM)
Job Description:
We are hiring Senior Voice Process for a reputed BPO located at Infopark Kochi. As a Senior Voice Process Executive you will be responsible for handling customer interactions via inbound and outbound voice calls. You must ensure excellent customer service by resolving queries providing solutions and adhering to process guidelines.
Responsibilities:
- Handle inbound and outbound customer calls
- Deliver exceptional service and ensure high customer satisfaction
- Accurately document customer interactions in the system
- Meet individual and team performance targets (KPI driven)
- Follow process guidelines and maintain quality standards
- Collaborate with internal teams to resolve customer concerns
Requirements
- Minimum 2 3 years of experience in BPO voice process (mandatory)
- Graduation in any discipline (mandatory)
- Strong communication and problem-solving skills
- Willingness to work Night Shift (6 PM 3 AM)
- Customer-focused and good interpersonal skills
Required Skills:
3-5 years of Team Leading Attrition And Shrinkage
Required Education:
Graduation
Company Industry
IT Services and IT Consulting
Key Skills
- Internship
- Coaching
- Information Technology Sales
- Administration Support
- Financial Planning
