Associate Account Manager

Title: Associate Account Manager

Location: Fully Remote w/ Travel (10-25%)

About the Role

A growing manufacturing organization in the medical and industrial products space is seeking an ambitious Associate Account Manager to support its commercial team. This role is ideal for a motivated early-career professional who enjoys building customer relationships supporting technical projects and contributing to long-term account growth.

As an Associate Account Manager you will work directly with senior commercial leaders to assist with customer communication project coordination CRM management and early-stage business development. This is a great opportunity for someone looking to grow into a full Account Manager role over time.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries updates and project-related communication.

• Support Account Managers with day-to-day project execution and client coordination.

• Conduct virtual or in-person presentations highlighting product capabilities and solutions.

• Provide technical and consultative assistance to customers escalating issues when needed.

• Prepare accurate quotes proposals and project timelines.

• Maintain consistent and accurate CRM updates including customer data pipeline activity and project status.

• Collaborate cross-functionally with Engineering Production Logistics and other internal groups to align project execution with customer expectations.

• Assist in identifying new business opportunities and expanding relationships with both existing and prospective accounts.

• Track project milestones and ensure key deliverables are met on schedule.

Qualifications

• Bachelors degree in Engineering Business Marketing or related field (or equivalent experience).

• Minimum 13 years of experience in sales support account management or customer servicepreferably within a manufacturing environment.

• Strong proficiency in Microsoft Office and CRM platforms (e.g. Salesforce).

• Excellent communication skills both written and verbal.

• Strong organizational abilities and comfort managing multiple projects simultaneously.

• Analytical detail-oriented and able to meet tight deadlines.

Preferred Experience

• Exposure to thermoforming healthcare packaging plastics or other technical manufacturing industries.

• Experience with sales processes from initial outreach through close.

• Customer-first mindset with a consultative approach.

• Positive proactive attitude and the ability to work well within cross-functional teams.

Additional Details

• Occasional travel required for customer visits presentations and internal meetings.

• This role offers strong upward mobility for individuals seeking to grow into full account management or customer-facing leadership roles.

Equal Opportunity Employer Disclaimer

This organization is an Equal Opportunity Employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability status genetic information protected veteran status or any other characteristic protected by applicable law. Employment decisions are based solely on qualifications merit and business needs.

Required Experience:

Manager