This position will work with the Stores Services Team responsible for implementing managing and improving national facility maintenance repair and sustainability programs for all PSG stores in the US and Canada.
Working hours for the position are variable and start as early as 7:00 am and finish no later than 5:00 pm.
Serve as a key contact for internal teams and external partners addressing inquiries related to HVAC systems and other national facility and sustainability programs.
Leverage the HVAC Energy Management System (EMS) to proactively and retroactively diagnose system issues prior to dispatching service.
Manage and make strategic procurement decisions for an annual HVAC capital budget exceeding $2M within one PSG Division.
Review and analyze national vendor billing data to identify errors trends and opportunities for continuous improvement.
Lead or support continuous improvement initiatives as assigned ensuring project timelines and deliverables meet department standards.
EDUCATION
Required:
High School Diploma or GED
Preferred:
Bachelors Degree in Business Administration or related field
LEAN / Six Sigma Certification
KNOWLEDGE & EXPERIENCE:
Required:
Excellent written and verbal skills
Data analysis utilizing excel or other systems
Customer Service experience
Preferred:
Facility Maintenance
Project Management
Sustainability
Sherwin-Williams Retail Store Experience
Continuous Improvement
TECHNICAL/SKILL REQUIREMENTS:
Required:
Demonstrates strong customer service skills with a focus on responsiveness and problem resolution.
Delivers clear courteous and solution-oriented communication to internal and external stakeholders.
Proficiency in Excel or similar tools (pivot tables VLOOKUP formulas charts).
Problem-Solving & Critical Thinking Turning insights into actionable recommendation.
Clear and professional phone etiquette for handling inbound and outbound calls.
Prior knowledge of Sherwin-Williams Paint Stores or Retail Operations.
Required Experience:
IC
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more