Lead Platform Engineer (Audio Video Unified Communications)

The Lead Platform Engineer is a visionary and hands-on Individual Contributor (IC) technical leader responsible for building and maintaining the reliable scalable and secure foundation of the organizations technology stack with a specialized focus on Audio-Visual (AV) and Unified Communications (UC) systems. This role drives the technical direction strategy and execution of the AV and Collaboration Room platforms. You will ensure operational excellence efficiency and innovation by implementing DevOps principles and integrating emerging technologies like AI machine learning and automation.

Responsibilities

Technical Leadership & Mentorship

• Champion engineering best practices including code reviews comprehensive testing and detailed documentation.

• Provide technical guidance and mentorship to other engineers raising the overall bar for engineering quality and execution across the team.

• Lead technical discussions architectural decisions and design reviews for complex platform initiatives.

Platform Strategy Innovation & Architecture

• Define communicate and execute the technical vision and roadmap for the platform engineering function ensuring alignment with organizational goals.

• Innovate with AI and Automation: Lead the charge in implementing AI and machine learning to optimize AV systems. This includes leveraging AI for predictive maintenance intelligent room scheduling and improving user experience. Pioneer the use of APIs and webhooks to create custom integrations with third-party systems and IoT devices extending AV functionality beyond its traditional scope.

• Manage Technology Standards: Develop maintain and enforce our companys AV standards. Youll also be responsible for managing and testing beta hardware and new room system technologies to ensure were adopting the best solutions. You will develop and maintain a forward-looking technology roadmap for AV control automation evaluating new hardware software and cloud-based solutions.

• Maintain a deep understanding of platform architecture its components and their interdependencies ensuring high availability scalability and security.

• Collaborate closely with product managers security and other stakeholders to translate business requirements into robust technical solutions.

Operational Excellence & Process Management

• Drive Process Improvement: Implement DevOps methodologies to streamline our AV engineering processes. Youll focus on automation continuous integration/continuous deployment (CI/CD) and infrastructure as code to improve speed and quality. Develop and implement standardized programming practices and quality assurance procedures.

• Plan and execute platform engineering projects tracking progress identifying risks and ensuring timely delivery.

• Establish and enforce standardized procedures and methodologies for identifying escalating and resolving complex technical issues including best practices for root cause analysis (RCA).

• Oversee the management of software and firmware release processes including planning testing and executing upgrades and maintenance tasks.

• Lead critical incident response efforts ensuring timely resolution and conducting post-incident reviews to drive continuous operational improvement.

• Define and monitor key performance indicators (KPIs) for platform health stability and system performance generating reports to demonstrate value and identify areas for improvement.

Technical Governance & Collaboration

• Serve as the primary liaison with third-party vendors for platform support escalation and obtaining feedback for product improvements.

• Act as the primary owner for the Technology Owned Business Application accountable for data quality of configuration item (CI) attributes and responsible for initiating the Launch Review process and completing Non-Functional Requirement (NFR) assessments.

• Develop and maintain a knowledge base of known issues solutions and troubleshooting guides promoting knowledge sharing within the organization.

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 6 years of experience using build and deployment tools (Jenkins GitHub or Artifactory)

• At least 4 years of experience with AWS

• At least 2 years of team leadership experience

Preferred Qualifications:

• Bachelors or Masters degree in Computer Science Engineering or a related field.

• Strong background in applying DevOps principles to hardware and software systems at scale.

• Extensive experience with enterprise networking video conferencing and applying cybersecurity principles to networked devices.

• Proven ability to drive technical strategy lead complex projects and present clear technical roadmaps to leadership.

At this time Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN E-2 E-3 L-1 and O-1 or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).