Solution Delivery Engineer

ABOUT US:

For 40 years Zetron (a Codan Company) has delivered interoperable end-to-end command & control systems across multiple industries and international markets. With over 40000 console positions hundreds of established partners and value-added resellers and coverage in more than 100 countries we are an established global leader in connecting communications centers with field operations personnel and constituents.

Zetron has more than 400 employees worldwide including additions to its development services sales support and back-office teams. Zetron is headquartered in Redmond Washington (USA) with operations throughout the United States such as Knoxville TN Canada the United Kingdom and Australia to serve its growing global customer base in more than 80 countries around the world.

About the Role

Act as a primary source of technical expertise for system projects. Complete the installation of system equipment and ensure applications/solutions are functioning according to specifications. Interact with the customers and /or users regarding products that are highly technical and sophisticated in nature. Provide technical expertise through sales presentations product demonstrations installation and maintenance of company products. Assist sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.

What makes a successful Solution Delivery Engineer

• Participate in both pre-sale and post-sale technical support activities including but not limited to assessment of client needs preparation of product specifications for development and installation.
• For all projects create system design documents meeting customer requirements and manage all technical aspects of the project through completion.
• Serve as technical liaison between the project management office development engineering manufacturing operations and the customers technical staff.
• Write installation and application notes that provide customers with guidelines for performing upgrades maintenance and product integration in the field.
• Familiar with the contents of agreements and contracts that pertain to the project under management.
• Participate in the design review process as required.
• Provide system level trouble shooting and technical skills with the highest level of problem solving.
• Complete the installation of system equipment at client locations including completion of IT cabling as required.
• Ensure accurate and timely system testing and recording of faults as required by the project.
• Ensure accurate and timely production of engineering design documentation including but not limited to as-built system documentation customer needs assessment requirements trace matrix acceptance test procedures bills of materials installation and commissioning documents and detailed upgrade procedures.
• Assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment; collaborate with other teams as needed to devise solutions.
• Accurately maintain project and QA records including but not limited to fault records test result sheets configured records and technical documentation.
• Provide technical expertise to the Project Manager and be able to converse with the customer system sales the development engineering function and manufacturing to ensure the customers expectations and technical requirements are met.
• Provide detailed task list labor hour estimates and progress reports both orally and in writing to the Project Manager
• Report design reliability maintenance problems and product manual corrections/improvements to engineering for review via an engineering change process system and through direct consultation as assigned.
• On an occasional basis may be required to conduct reseller and end-user training programs.
• Supports efforts for the planning execution monitoring and documentation of laboratory assignments necessary for the verification of customer issues and continuous improvement efforts.
• Required to perform the job functions in a safe manner.
• Other duties as assigned by the Company

TRAVEL: About 35% of the time
Ability to travel overnight
Ability to travel internationally

As a key member of the team you must be able to:

• Expertise in one or more of the following areas: radio integration systems telephony systems IP data networking;
• Skill managing Windows 10 & 11 operating systems is a plus.
• Preferred to have skills with critical communication systems; including land mobile radio dispatch telephony IP network protocols and call taking systems for public safety first responders and similar applications.
• Intermediate computer skills including but not limited to databases DOS based PCs Window based PCs and VoIP Networks.
• Comprehensive understanding of networks including LAN WAN and TCP/IP concepts
• Knowledge of and ability to install system equipment into IT equipment rooms or console furniture as well as install and terminate standard IP cabling such as CAT5/6.
• Proficiency with the use of test equipment such as telephone simulators lineman handsets digital multimeter (DMM) required.
• Proficiency with XML and Microsoft SQL preferred.
• Excellent verbal and written communication skills with ability to convey information clearly and accurately.
• Problem-solving ability and active listening skills.
• Ability to determine solutions to complex problems.
• Must possess and maintain valid work states Drivers License; driving records must be maintained in good standing.
• Must be able to drive as part of performing job duties.
• Must be willing and able to pass background check as required as entry to a customer site may be contingent by contract finger printing and/or ongoing background screen.

EDUCATION & EXPERIENCE REQUIRED:The following list of requirements are considered the minimum levels of education and experience necessary to perform this job successfully. Any equivalent combination of education and experience that provides the applicant with the knowledge skills and abilities to perform the job is acceptable.

• Minimum two to three (2-3) years of hands-on experience in related field or Associates degree in Electronics and Computer Sciences or equivalent and some customer-facing experience.
• Or any combination of education and experience that provides equivalent expertise.

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where sharing ideas and innovation is strongly encouraged. Zetron embodies the values of those who work here embraces diversity and offers a comfortable and casual atmosphere where people work hard and feel a part of the organization. At Zetron we not only create and stand behind solutions that help save lives but our employees are also offered a competitive compensation and benefits package.

Our U.S. Benefits include:

• Medical Dental Vision Benefits
• 401(k) including a Company match
• Generous Paid Time Off Packages
• Company paid short-term and long-term disability coverage basic life insurance and wellbeing benefits
• Flexible working hours
• The ability to grow your career by attending various educational programs and/or trainings
• 10 paid holidays
• Incentive Bonus Plans
• Perks and discounts
• And more!

Interested in a career with us

Simply click on APPLY and well be in contact shortly

Zetron Inc. is an equal opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation religion national origin age gender identity protected veteran status disability status or any other characteristic protected by law.

In compliance with the ADA Amendments Act should you have a disability that requires assistance and / or reasonable accommodation with the job application process please contact the Human Resources department via phone at 425.820.6363 ext. 294 or via e-mail at