IT Support Technician (night shift)
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Requirements
Benefits
Were looking for an IT Support Technician to help keep our people and systems running smoothly. You will be the first point of contact for technical issues providing fast friendly and effective support. This includes troubleshooting hardware software and network problems helping with setups documenting solutions and ensuring a great user experience.
What Youll Do
- Provide quick and helpful IT support to end users (in person by email chat or phone).
- Troubleshoot hardware software network and login issues.
- Walk users through fixes step-by-step and follow up to ensure everything works.
- Set up new equipment (desktops laptops peripherals) and install/configure software.
- Handle basic repairs replacements and preventive maintenance.
- Create user accounts and assist with password or access problems.
- Monitor and respond to tickets in the IT helpdesk system.
- Escalate complex issues when needed.
- Keep documentation up to date (guides procedures troubleshooting steps).
- Support new systems applications and technology rollouts.
- Manage IT equipment inventory.
- Test new tools or technology and provide feedback.
Requirements
- Bachelors degree relevant work experience or industry certifications (TESDA NC2).
- 23 years of experience in IT Support or Help Desk.
- Strong problem-solving skills and the ability to diagnose technical issues.
- Excellent communication and customer service skills.
- Ability to follow procedures stay organized and manage multiple tasks.
- Team player with a willingness to learn and take feedback.
Highly Preferred Skills
- Experience with Office 365 and Microsoft technologies (O365 Active Directory Azure).
- Knowledge of Windows 10/11 and common business applications.
- Basic networking knowledge (Cisco Mikrotik WiFi switches).
- Understanding of endpoint protection and security best practices.
- Comfortable supporting mobile devices printers scanners and peripherals.
- Strong attention to detail and good follow-up habits.
Benefits
- 20% night shift differential.
- Work alongside colleagues that share the same interests and passion for art and video games.
- Stable employment and professional growth in an international environment.
- A culture of diversity and inclusion to unite the most outstanding talents.
- Online training platforms and workshops to level you up.
- Health insurance and other statutory benefits.
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
We are a unique outsource partner with over 20 years experience providing award-winning QA Testing, Localization and Player Support services to entertain providers across the planet.
