Associate, Client Service

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

About Us

IFM Investors is a global asset manager founded and owned by pension funds with capabilities in infrastructure equity and debt private equity private credit real estate and listed equities. Our purpose is to invest protect and grow the long-term retirement savings of working people. We believe healthy returns depend on healthy economic environmental and social systems - and these are evolving on a scale never experienced before. To find opportunity build value and meet the needs of future generations you need scale skill and expertise. Thats what IFM Investors has built up over 30 years.

With assets under management of approximately $243.3 AUD billion (at 30 September 2025) we prioritise the interests of over 812 institutional investors worldwide. IFM operates from 13 offices across Australia Europe North America and Asia.

For more information visit.

Business Overview

Our Operations team collaborates across the business with a strong emphasis on designing solutions increasing efficiency and reducing operational risks. The team consists of several areas of specialisation including:

Investment Operations & Client Service

Investment Risk & Execution Oversight

Business Transformation

Investment Accounting & Tax Services

Implementation

Information Technology

The Opportunity

At IFM youre not just part of an investment company but an invested one. We see the work we do as the chance to take sustainable responsible steps forward for millions of people around the world.

So we have made sure to create a workplace thats inclusive accountable and collaborative. Where youre given the opportunities to make a meaningful contribution and grow your skills. All while feeling valued and supported for who you are and what you bring to the team.

Along with the chance to make a meaningful positive difference from day one we offer a competitive salary and generous leave entitlements. We also believe all roles are genuinely flexible at IFM so we are happy to talk through what this might look like for you.

The Role

As an Associate Client Service at IFM Investors you will be at the forefront of delivering an exceptional operational client experience. Working as part of a global team youll support the end-to-end management of client interactions ensuring proactive client-centric service and seamless delivery. This role bridges customer service and financial expertise collaborating with internal teams to resolve client needs and support the design and delivery of client reporting.

Key Responsibilities

Ensure timely delivery of capital call and distribution notices for seamless capital movements
Drive the creation and delivery of client management regulatory and audit reporting addressing related queries efficiently
Collaborate with internal teams (Global Client Solutions Investment Accounting Data Capability etc.) on operational queries
Organise and monitor the teams schedule and inbox to maintain high-quality timely service
Perform quality checks and oversight of reporting deliverables
Identify and implement process improvements to enhance operational efficiency and client satisfaction
Support team and business-wide projects and initiatives

Your Background & Experience

5 years experience in financial services or asset management ideally in Client Service or Investor Relations
Direct client-facing experience and familiarity with Fund Accounting and/or Performance Analytics highly advantageous
Experience with investor reporting and proven ability to champion quality client outcomes
Strong relationship-building skills with internal and external stakeholders
Project management discipline and knowledge of Private Markets preferred
Bachelors degree in law economics finance commerce or related field
Strong technical knowledge including handling large datasets Salesforce and MS suite (Excel PowerPoint Outlook Power BI)
Service-minded motivated and able to manage competing priorities
Team player with a proactive client-centric approach

Ready to invest in what matters

With IFM that includes your own career. Visit to find out more.

IFM Investors is committed to promoting an inclusive culture where all employees are valued and recognised for their unique qualities backgrounds and perspectives. We champion all groups regardless of race gender religion sexual orientation age disability or family status. We are committed to providing individuals with disabilities reasonable adjustments to participate in the job application or interview process. Please contact us if you require specific support at any stage of the recruitment process at

Required Experience:

DescriptionAbout UsIFM Investors is a global asset manager founded and owned by pension funds with capabilities in infrastructure equity and debt private equity private credit real estate and listed equities. Our purpose is to invest protect and grow the long-term retirement savings of working peopl...