Lead Barista

Job Summary

Job Description

Essential Functions*

• Leads daily operations of café stations to deliver fast courteous and consistent service.
• Prepares and serves espresso beverages coffee teas and other drinks according to recipe standards.
• Assigns daily tasks to baristas ensuring smooth and efficient workflow.
• Provides training and coaching for new baristas and temporary staff
• Maintains consistency in recipes presentation and quality across all Barista stations.
• Monitors inventory levels communicates needs and assists with restocking and ordering supplies.
• Inspects stations for cleanliness organization and compliance with sanitation standards.
• Oversees rotation and expiration checks for milk syrups and other perishable products ensuring proper labeling and storage.
• Serves as the primary point of contact for baristas during shifts resolving guest and operational issues promptly.
• Provides management with regular feedback on team performance customer experience and operational efficiency.
• Conducts inventory counts as requested covering beverages milk dry goods and barista tools.
• Assists with daily setup and breakdown of stations to ensure readiness for service.
• Supports catering and special events with beverage preparation and service as needed.
• Models exceptional guest interactions building rapport learning preferences and delivering personalized service.
• Maintains organized and clean barista areas including counters equipment storage and customer-facing spaces.
• Monitors guest flow and adjust staffing to handle peak demand effectively.
• Ensures adherence to all health safety and sanitation procedures in compliance with OSHA Department of Public Health and Risk Management guidelines.
• Provides coverage for Baristas and assists the team as needed.
• Collaborates with FOH and BOH teams to uphold positive workflow and service standards.
• Assists with menu development and seasonal beverage offerings in collaboration with culinary leadership.
• Resolves guest complaints promptly and professionally to ensure a positive experience.
• Other duties as assigned.

*NOTE: Essential functions as defined under the Americans with Disabilities Act may include the following tasks which are illustrative ONLY and is not a comprehensive listing of all functions and tasks performed or assigned by this position.

Knowledge and Skills

• Interpersonal and organizational skills.
• Excellent culinary skills.
• Sense of urgency.
• Strong communication time and resource management and planning skills.
• Ability to manage multiple tasks and projects on a consistent basis.
• Customer service.
• Knowledge of professional appearance standards including grooming hygiene and attire to maintain a polished and welcoming presence.
• Ability to move throughout the café and kitchen.
• Ability to wipe down tabletops table legs pick up debris off the floor and wipe down booth seats in all areas of the operation.
• Knowledge of safety and sanitation in the workplace. Ability to lead a team.
• In-depth knowledge of allergen management including common food allergens cross-contamination prevention and safe handling practices to ensure guest safety

Education and Work Experience

• High Schooldiploma GEDor equivalent.
• 1 year experience as a barista in a high-volume coffee shop or café environment.
• 1 year of supervisory or lead experience in food service including training and coaching team members is preferred.

Work Environment

The work environment for Barista Lead includes the following large kitchen elements and exposures.

• Fast paced environment requiring a high sense of urgency.
• Moderate to high noise levels from equipment guests and team interactions.
• Exposure to hot water steam soap and cleaning solutions
• Slippery or uneven surfaces due to spills with risks from hot surfaces food trays and heating elements.
• Frequent standing and walking for extended periods.
• Collaborative team atmosphere with ongoing guest interactions and multitasking demands.

Requirements

• Must have and maintain an active Handlers Card(ServSafe) and adhere to local food handler requirement.
• Maintain an exceptional personal record of punctuality and attendance.
• Consistently perform all duties in a responsible and efficient manner.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Constant handling of food carts and cooking equipment.
• Constant use of hands while preparing food.
• Constant grasping of food and equipment.
• Lifting and carrying objects that weight less than 10 - 12 pounds.
• Frequently lifting and carrying objects between 21-30 pounds.
• Occasionally lifting objects more than 40 pounds.
• Items weighing over 40 lbs. must be carried by two people.
• Constantly reaching across surfaces above shoulders and outward.
• Frequently pushing and pulling loaded and unloaded carts.
• Good or correctable vision is required to safely perform all duties.
• Frequent standing walking bending and twisting are required to perform cooking and food prep duties. Squatting and kneeling may be required. Good balance required to safely perform all assigned tasks. Neck flexion and usagewill be constant while performing assigned tasks.

Under the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

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