Director of Product Management, Shared Services

About Us
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

The Role: Dir Product Management Shared Services (Portland OR)

Ready to lead the next evolution of CDKs product strategy As Director of Product Management Shared Services youll own the vision and roadmap for the foundational platforms that power our enterprise SaaS ecosystem. This is a pivotal role where youll drive innovation in identity management data platforms and platform-level AIcreating seamless secure experiences for our customers and accelerating time-to-value. Youll partner with engineering and cross-functional leaders to shift from an engineering-led approach to a customer-centric strategy champion adoption across the portfolio and set new standards for scalability and performance.

This role offers the unique opportunity to work closely with our Portland-based product team where collaboration thrives and ideas move faster. If youre passionate about building transformative platforms inspiring high-performing teams and delivering measurable business impact we want you on our teamright here in Portland!

Essential Functions and Responsibilities:

• Develop a visionary roadmap that is a customer-centric strategy ensuring alignment with CDKs long-term goals and shared services priorities
• Own the full lifecycle from concept through end-of-life including incubation of new initiatives successful launches and adoption strategies that drive measurable business outcomes
• Leverage deep insights into identity management data platforms and platform-level AI trends to anticipate customer needs and position CDK as an industry leader
• Establish clear decision frameworks ensuring scalability and seamless integration across CDKs ecosystem
• Champion user experience optimization by embedding research findings into product enhancements driving adoption and improving NPS scores
• Set ambitious yet achievable Objects and Key Results (OKRs) tied to adoption time-to-value and customer satisfaction and communicate progress transparently to stakeholders
• Create structured feedback loops with customers and internal teams to prioritize features that deliver measurable impact and accelerate onboarding
• Represent CDKs platform vision and shared services strategy externally reinforcing our leadership in enterprise SaaS and automotive retail technology
• Implement best-in-class frameworks (e.g. Pragmatic Institute) and agile practices to streamline processes improve collaboration and enhance team performance

Qualifications and Experience:

• Bachelors degree in Computer Science Business Engineering or equivalent industry experience
• 10 years of Product Management and/or equivalent experience in Enterprise SaaS full lifecycle management. Experience in managing larger teams
• Experience in Agile software/DevOps methodologies & working with globally distributed teams
• Excellent critical thinking skills; ability to make decision in dynamic environment
• Excellent written & verbal communication skills. Experience in presenting at senior level customers & internal stakeholders
• Ability to listen & consider the points of view of others collaborate build consensus cross-functionally
• Financial acumen to support the development of business cases/monetization options.
• Highly motivated go-getter driven to achieve business results with the ability to remain positive & focused on delivering customer outcomes.
• Experience in mentoring & growing product management expertise in teams using standard industry frameworks
• Track record in incubating new initiatives with successful product launches delivering market share growth
• Experience in driving partnerships & non-organic growth
• Travel up to 25% of time

Preferred Qualifications:

• Advanced degree in MBA MA Computer Science Engineering
• Expert knowledge of the automotive retail industry relevant customer environment & technical domain
• Pragmatic Institute Experience

Salary Range: $180000 - $215000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.