Psychotherapy Supervisor

Responsibility Composition

60% - Direct clinical care to patients with adherence to Rivia Minds practice model

30% - Conducting 1:1 meetings with supervisees attending larger supervision meetings and lectures providing ad-hoc support and performance feedback/coaching to supervisees meeting with Clinical Leadership Team

10% - Notes collateral contact and administrative work related to patient care

Responsibilities

Clinical

• Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Minds culture values and guiding principles
• Conduct holistic evaluations and develop curated treatment plans for patients
• Provide psychotherapy through various modalities (CBT DBT motivational interviewing etc.)
• Provide clinical support and counseling to diverse patient populations in a tele-health environment
• Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes
• Counsel and provide crisis intervention for patients including assessment and treatment of emotional and behavioral problems
• Manage a weekly patient standard with timely submission of thoroughly documented session notes (exact size of patient standard will vary based on the number of supervisees the extent of additional responsibilities scheduling and other factors.
• Maintain a consistent weekly patient care schedule in alignment with Rivia Minds standard productivity expectations
• Follow Care Model practices that emphasize continuity of care high-frequency follow-up appointments and effective calendar management
• Engage with role-specific dashboards and clinical data to guide care delivery maintain productivity and documentation standards and proactively support patient engagement follow-up and retention in alignment with Rivia Minds integrated care model.
• Utilize available data tools and dashboards to monitor productivity documentation timeliness and patient engagement expectations
• Ensure patients are scheduled for consistent follow-up care and respond to trends in appointment frequency and cancellations
• Participate in data-informed supervision to support ongoing professional development
• Partner with the Care Team to address emerging concerns ensure follow-through and uphold care standards.
• Collaborate with internal teams to promote patient retention integrative care coordination and treatment continuity
• Proactively address scheduling or engagement issues based on dashboard insights and supervisory feedback
• Utilize data in dashboards to inform and assist with effective calendar management.
• Keep up to date with all administrative and operations responsibilities related to patient care (notes lost to follow up tracking policies regarding appointment cancellations etc).
• Point of escalation for therapist productivity issues identified by Clinical Ops
• Responsible for giving verbal warnings and guidance for performance improvement

Supervisory

• Lead the team of direct reports (SWs/MHCs) to provide excellent patient care providing training mentorship and constructive feedback is provided as needed and when appropriate create a positive work environment for the team.
  • Own onboarding and expectation setting for all new hires
  • Spot check notes for clinical quality concerns and adherence to Rivias SOP
  • Co-sign notes as needed
  • Be familiar with all policies and procedures related to patient care and be prepared to review them with the team when appropriate.
  • Review and ensure adherence to employee policies regarding PTO and calendar management. Ensure team members are effectively following procedures and provide feedback regarding compliance as needed.
  • Be the liaison between your team and People Ops for any team member needs (eg Long Term Leave Bereavement Performance Reviews)

• Utilize clinical dashboards and performance data to lead informed supportive supervision in line with Rivia Minds integrated care model that strengthens clinician growth promotes high-quality care and ensures alignment with caseload documentation and engagement expectations.
  • Regularly review clinical and productivity data to guide supervision and identify early performance trends
  • Facilitate regular data-informed supervision that supports strengths addresses challenges and promotes clinician growth
  • Coach team members on interpreting dashboards and applying insights to their clinical work to align with the Rivia Mind care model
  • Monitor and support clinician efforts related to calendar and caseload management

• Conduct 60-minute 1:1 meetings regularly with each therapist on the team to provide performance feedback mentorship and support
  • Identify clinicians struggling with cases or adherence to Rivia Mind clinical playbook and provide coaching and support to ensure team is adherent.
  • Identify cases to escalate to larger audience based on potential educational value (ex. monthly team meeting for MD review Rivia Wide meetings)
  • Spot check/review at least 1-2 cases per 1:1 meeting per therapist on the team
  • Invite review of any cases that meet criteria for review set out in supervision guidelines
  • Review and discuss the team dashboard and clinical data sheet and identify any barriers or opportunities for improvement in adherence
  • Discuss patient complaints and escalations with eye toward improving patient experience
  • Provide constructive feedback and implement corrective action or performance review/feedback with appropriate documentation when applicable including verbal warnings and guidance for performance improvement
  • Provide ad-hoc support for therapists on the team via email or brief meetings

Leadership

• Ad hoc projects and back up support as assigned by Director of Psychotherapy
• Meet 1:1 (as needed) with team Psychiatric Supervisor to escalate when clinicians are not meeting standards need further support or have high risk patients or otherwise complicated patients.
• Attend weekly Rivia Wide meeting and participate actively as appropriate
• Be an ambassador of Rivia Minds culture through exemplifying our values and working with our mission at the forefront.
  • Act as an active participant in supporting Rivia Mind culture initiatives
  • Share company announcements with team
  • Provide engaging collaborative and supportive environment for review of cases and clinical questions
  • Use the team meeting as a way to elevate the full teams knowledge and skills while creating a culture of collaboration and growth
• Promote a friendly work culture that encourages a fun collaborative and co-learning environment that benefits individuals well-being self-improvement and potential.
• Perform other related role and team function duties as assigned by department and group leaders