Office Services Associate

Williams Lea is the global provider of skilled business-critical support services to financial legal and professional services firms. We connect people processes and technology to manage documents and streamline key operational functions.

From our humble beginnings as a financial printer in London to our position today as a global outsourcing leader our business is built a strong heritage great relationships and a talented team. Our 6000 world wide employees work onsite at clients and onshore/offshore at Williams Lea operations providing unrivalled support and helping clients transform their support operations. With revenues of over $400 million Williams Lea is backed by Advent International one of the largest global private equity investors.

Location: Portland ME

Pay: $20 - $22/hour

Schedule Options:

Mon- Fri; 7:30am -4pm

Mon-Fri; 8am-5pm

Mon-Fri; 9am - 6pm

Benefits:

• Medical
• Dental
• Vision
• 401k
• PTO
• Life Insurance
• Prescription Drug Plan
• Flexible Spending Account
• Domestic Partner Benefits
• Commuter Benefits

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed.

Job Duties:

• (* denotes an essential function)
• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services primarily reprographics mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting completing and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper toner supplies.
• Answer telephone emails and place service calls when needed.
• Interact with clients in person over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Job Qualifications:

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal banking or large corporate environment.
• Skilled in the use of mail phone email digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create maintain and enhance customer relationships.
• Good written and verbal communication skills including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Working Conditions:

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Hazards include working with office machines (copiers faxes scanners bindery equipment paper cutters) and cleaning supplies and toner.
• Must be able to work standing up all or most of the time.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.