Customer Account Specialist

Examples of duties may include but are not limited to the following:

• Provides telephone customer service for water wastewater solid waste and other city services;
• Processes the activation and/or termination of utility services;
• Assists customers with inquiries and generates work orders for field personnel;
• Collects and records payments reviews customer usage and billing accounts to ensure accuracy of payments assists customers with payment adjustment eligibility and calculates figures and amounts;
• Assists customers with water outages and water quality concerns including requirements of City policies; encourages participation in and provides information on water conservation assistance programs rebates and recycling programs;
• Reconciles Roll-off reports daily adds roll-off charges to customer accounts processes bin requests for special events;
• Renews and processes applications for dog licenses and permits;
• Maintains route management system for commercial solid waste customers;
• Provides back up support to front counter customer service technicians including maintaining and balancing assigned cash drawers;
• Performs a variety of general administrative support duties including preparing and maintaining files and records entering data into a computerized system maintaining customer accounts and writing routine correspondence; and
• Performs related duties and responsibilities as assigned.

Experience:

• Three years of increasingly responsible experience as a utility customer service representative or accounting technician including phone counter service and processing of corresponding paperwork and payments.

• Equivalent to a high school diploma
• College level courses in accounting and business practices are desirable.

• Ability to work in a standard office environment; ability to travel to different sites and locations;
• Regularly required to talk or hear;
• Regularly required to use hands to finger handle or feel; and reach with hands and arms;
• Regularly required to sit; stand walk twist turn kneel bend squat and stoop; and
• Regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS

Candidates must clearly demonstrate through their application material that they meet the minimum qualifications of the position. All properly completed applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written performance and oral exams to evaluate the applicants skills training and experience for the position.

The employment application must be completed and submitted online. Applicants must list current and past work experience. Do not indicate See Resume.

Proof of education such as but not limited to university/college transcripts and degrees must be submitted online with your application. Applicants are responsible for attaching proof of education certification and/or license to each position for which they apply.

Failure to provide all required documents will result in elimination from the selection process.

Please note the City of Redlands preferred method of communication with applicants is via e-mail. As such please ensure you verify the e-mail address on your application and check your e-mail frequently including your spam and junk folders.

The successful candidate will be required to undergo a reference/background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending upon job classification). The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

For questions regarding this recruitment please contact Julie Maher at or Sophia Diaz at