Business Operations Manager, ES OPS

Sales Marketing and Global Services (SMGS)

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Would you like join one of the most dynamic organizations within Amazon Web Services (AWS) and help customers of all industries gain the best value and service from AWS Enterprise Support is hiring!

The AWS Enterprise Support team is looking for a driven enthusiastic and analytical thinker with strong operational experience to support business operations for our field teams. As a Business Operations builder you will be responsible for driving operational cadences business performance and productivity in the field while championing the needs of our internal customers.

This role will hold a variety of responsibilities ranging from day-to-day business operations such as maintaining data integrity to contributing to strategic planning activities such as building hiring mechanisms and productivity improvement plans.

An effective Business Operations person you will also drive initiatives within the Ops team or among stakeholder teams in the direction of the organizational strategy.

Key job responsibilities
Manages business planning on behalf of assigned field teams and key stakeholders.

Owns the execution of components of Geo/Area planning productivity improvements site and level mix planning headcount planning goals planning and operational target setting and budgeting.

Deep knowledge of operations tools used on a regular basis including applications such as Quicksight and Excel.

Monitors and applies controllership to variable headcount plans to minimize business risks and maximize business opportunities. Applies judgment on health of the business and influences related management decisions.

Dives deep to inspect and scrutinize large data sets to mitigate business risk and downstream impacts of related actions.

Able to toggle between tactical actions and longer-term initiatives projects and planning activities.

Proactively and independently works with stakeholders to identify business needs and design and implement solutions.

Has a working knowledge of the data available or needed by the wider business for more complex or comparative analysis.

Draft written and verbal communication with the ability to communicate to management and at times in a cross-functional setting


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

- 5 years of Microsoft Excel experience
- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining refining and implementing sales processes procedures and policies or equivalent

- 5 years of finance business management and sales operations experience
- Experience working within a high-growth technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79300/year in our lowest geographic market up to $169500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.