Junior Salesforce Administrator (mfd)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in life science molecular and cell biology research in applied and pharma applications in microscopy and nanoanalysis as well as in industrial applications. Today worldwide more than 11000 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging clinical phenomics research proteomics and multiomics spatial and single-cell biology functional structural and condensate biology as well as in clinical microbiology and molecular diagnostics.
Please visit .
The Salesforce Team is part of the Commercial Excellence department that acts as the strategic business partner to the sales service and order fulfillment organization. The team supports the global business and support functions by optimizing the go-to market approach enabling back-office processes and striving to improve existing commercial and after-market.
As a Salesforce Administrator (m/f/d) you will be joining a young passionate and goal-oriented Salesforce team that is responsible for a highly customized Salesforce instance with more than 1700 users. You will be working in a remote multicultural team environment with an Architect Developers Administrators and Business Analysts. Continuously expanding your skills and certifications is encouraged and supported.
Responsibilities
- Support managing and answering support requests for our Customer Relationship Management tool via a ticketing system.
- Provide first-level support for issues related to data access navigation and basic functionality.
- Collaborate with other Salesforce team members to escalate and resolve complex issues.
- Administration configuration and implementation of functionalities and applications in .
- Support updating and managing training documentations for the Sales and Service teams.
- Support the Customer Master Data Management team.
- Contribute to the analysis and improvement of existing end-to-end commercial internal and go-to-market processes and concepts.
Qualifications
- Prior experience in a support hotline/helpdesk environment using or comparable CRM systems.
- Demonstrated ability to communicate effectively and professionally in written and oral English (min. B2)
- First work experience in user management including new user setup roles profiles and permissions.
- Internal customer focus support and solution-oriented mindset.
- Basic understanding of CRM concepts and user support workflows.
- Interest in data management and problem-solving mindset.
- Able to collaborate and communicate effectively with international end-users and in cross-functional project teams.
Bruker is committed to fostering an inclusive and respectful workplace. We welcome applications from all qualified individuals and evaluate candidates based on their skills experience and qualifications. We do not discriminate based on any personal characteristic or background protected by applicable laws.
Required Experience:
Junior IC
Key Skills
- Mobile Device Management
- Computer Operation
- Windows
- Dermal Fillers
- Vormetric
- Ftp
- Benefits Administration
- IT Support
- Microsoft Exchange
- Database Administration
- Filing
- Azure
About Company
Our Luxendo light-sheet solutions have SPIM technology to gently image living organisms or to quickly obtain 3D images of cleared-tissue samples in the life sciences.
