Experienced Customer Service Manager – German speaking (REF4856F)
Share
Job Location:
Any - Hungary
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international market. This role involves managing service quality optimizing portfolios and collaborating with top management to drive success
Qualifications :
What you will bring to our team:
- at least 5 years of professional experience in the IT industry with an extensive experience in Service Delivery Partner management or as a technical Product Owner
- Outstanding communication skills fluency in English and German (B2 or higher)
- Applied knowledge of ITIL and Agile concepts with experience in Process management
- Keeping contact with clients forwarding and mediating demands expectations and problems
- Exceptional presentation and moderation skills as well as persuasiveness at top management level
- Ability to prioritize and handle multiple projects with shifting deadlines
- Strong attention to details ability to work in multitasking environment with remote teams and support several stakeholders at the same time
- High degree of flexibility and willingness to expand the scope of classic service delivery management (customer interface) to product service management (interfaces to partners and many customers)
- Previous experience working with contract regulations managing confidential information
- Knowledge and experience in Cloud technologies (Public and or Private) and networking
- Cloud-native technologies (Containers Microservices Kubernetes DevOps) is an advantage
- Experience in transitioning and transforming new initiatives is an advantage
- Experience in in-depth contract management is an advantage
Experiences with IT Tools:
- JIRA Confluence
- ServiceNow
- O365
- MS Project Visio
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more
