Strategy & Ops Lead, Guest Experience

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

The Strategy & Ops Lead Guest Experience plays a key role in driving planning execution and operational excellence across a dynamic organization that brings together Guest Experience teams focused on Marketing Digital and Loyalty.

The Strategy & Ops Lead serves as a connector and problem solver enabling clarity alignment and seamless execution across initiatives that enhance how guests experience Target every day.

Core Responsibilities

Strategic & Business Planning

• Partner with the VP Chief of Staff and Director Strategy & Ops to support business planning and strategic alignment across the Guest Experience organization.

• Coordinate priorities and timelines ensuring connection to enterprise goals and initiatives.

• Support the development of materials and insights for senior leadership meetings business reviews and enterprise updates.

• Track progress on key initiatives and help identify opportunities to accelerate impact.

Operational Excellence

• Manage business routines meetings and communications that keep the organization operating effectively.

• Design and maintain tools and processes that bring clarity to priorities and workstreams.

• Help drive continuous improvement in how the organization plans and delivers work.

Cross-Functional Collaboration

• Partner with teams across Target to ensure Guest Experience work is well-coordinated and aligned with enterprise strategies.

• Facilitate communication and information flow between leadership partners and key stakeholders.

• Represent the Guest Experience organization in select forums ensuring clarity and follow-through on actions.

Communication & Team Enablement

• Create clear engaging materials that communicate strategy progress and priorities.

• Support leadership team meetings and engagement routines to foster connection and alignment.

About You

• 7 years of experience in Strategy Marketing Digital or Operations

• Strategic thinker with a bias for action and attention to detail

• Strong operator and problem-solver with the ability to manage multiple priorities

• Proven ability to collaborate with and facilitate through a wide range of stakeholders & partners

• Excellent communication storytelling and relationship-building skills with the ability to craft your message to a variety of audiences

• Entrepreneurial mindset with an ability to influence without authority

• Experienced in navigating a large matrixed organization

• Comfortable navigating ambiguity with a focus on clarity connection & outcomes

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Targets needs. A Hybrid/Flex for Your Day work arrangement means the team members core rolewill need to beperformedboth onsite at the Target HQ MN location the role is assigned to and virtuallydepending upon what your role team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location unless otherwise prescribed by Target. Clickhereif you are curious to learn more about Minnesota.

Benefits Eligibility

In compliance with state and federal laws Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process please reach out to Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed through this channel.