Front Desk Agent (FMX)

Loule - Portugal

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Front Desk Agent

Reporting to the Front Office Manager responsibilities and essential functions include but are not limited to:

Consistently offer professional friendly and engaging service
Greet guests and handle check-ins and check-outs according to brand standards
Escort guests to their room and explain the hotels facilities and operations
Create an unforgettable impression by exceeding the expectations of the guests;
Provide accurate and relevant information about hotel services resort activities wellness offers and local attractions
Maintain current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events;
Handle special guest requests promptly and professionally
Process billing and payments efficiently
Manage and follow up on complaints and ensure clear communication
Assist guests with specific needs and personalized attention
Promote the hotels outlets (restaurants bars spa etc.)
Handle reservations
Ensure telephone service within brand standards
Assign rooms based on guest preferences and profiles
Actively promote the loyalty program
Follow up on guest requests (technical support housekeeping lost & found etc.)
Participate in departmental briefings and meetings
Lead by example and apply both technical and emotional LQA standards
Know and follow safety procedures in critical situations: stay calm alert if applicable observe to provide detailed reports and secure the area until help arrives
Commit to high service quality discretion and integrity
Maintain a professional attitude always smile and remain calm under pressure
Comply with ergonomic health safety and hygiene standards
Follow departmental and company procedures policies and service standards
To ensure that guests are served in accordance with the standards of the Hotel and at the same time to develop the ability of the Hotel to bring profit within the framework of positive relations;
To ensure the satisfaction of the guests to become an exemplary representative of the Hotel
To ensure compliance with all Hotel service standards in relations with guests and hotel staff;
Handles reservations matters when Reservations Office is closed

To provide direct service to guests by remembering their name

Qualifications :

Minimum 6 months experience in a similar role required
Fluency in Portuguese and English
Knowledge of a third language is a plus
Hotel school diploma is an asset
Previous experience in a 4* or 5* hotel is an asset
Strong sense of hospitality and sales-oriented mindset
Knowledge of payment handling (currencies credit cards checks etc.)
Solid computer skills
Familiarity with safety and emergency procedures
Composure under pressure (able to manage guest complaints and emergencies)
Initiative-taking and proactive attitude
Adaptability and flexibility
Excellent personal presentation and communication skills;
Knowledge of Front Office systems (PMS Software) and Microsoft Windows programs;
A passion for delivering exceptional levels of Guest service;
Professional manner with an emphasis on hospitality and guest service;
Calm efficient and organized with great attention to detail.
Have excellent written and verbal communication skills and be able to build rapport with guests

Additional Information :

Our Values

Respect:

We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits including complimentary upgrades extended stays discounted stays at Accor Fairmont and Raffles properties special discounts on dining and wellness services and additional luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.

Remote Work :

Employment Type :

Full-time

Front Desk AgentReporting to the Front Office Manager responsibilities and essential functions include but are not limited to:Consistently offer professional friendly and engaging serviceGreet guests and handle check-ins and check-outs according to brand standardsEscort guests to their room and expl...