Public Safety Dispatcher I

This is the entry-level class in the public safety dispatching class series. Public Safety Dispatcher Is learn to perform dispatching related duties and responsibilities. Advancement to Public Safety Dispatcher II requires an incumbent to successfully complete the Dispatching In-Service Training Program. Advancement to the next level is not automatic and requires an evaluation by management of the incumbents skill and performance levels. This is a civilian position.

Essential Functions:

• Receive requests for Police and emergency services over the phone; answer 911 calls; screen incoming calls to determine necessity priority and type of response required; monitor other radio frequencies to be aware of incidents elsewhere that may affect operations.
• Dispatch as necessary Police and other emergency units in response to calls for service or requests from Officers in the field; use appropriate terminology and cite Code sections by number; call public and private agencies such as allied law enforcement hospitals towing services and utilities and request mutual assistance when necessary.
• Keep track of Police unit locations and status; maintain constant radio communication with personnel in the field; run warrant checks on subjects registration checks on vehicles and property checks; relay information and instructions to personnel in the field.
• Maintain accurate log of incoming service requests and actions taken; prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter update and retrieve information from the computer and teletype networks.
• Operate a variety of public safety telecommunications equipment; test and inspect equipment as needed.
• Provide temporary and vacation relief for other staff as necessary.
• Provide general information to the public; as necessary refer callers to appropriate agencies; calm callers; maintain professionalism in radio transmissions during hectic tense and dangerous situations.
• Interact with various federal state and local databases to support field units with investigations.
• Monitor and operate a variety of sensors such as CCTV cameras and License Plate Readers to provide real time information to field units.
• Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner.
• Maintain prompt and regular attendance.
• Perform all duties within the context of the Citys Mission Statement and Organizational Values.

Any combination of education and experience that provides the required knowledge skills and abilities to perform the essential job duties of the position is qualifying. A typical example includes:

• High School Diploma or G.E.D.

Licenses/Certifications:

• Possess certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy (desirable).

• One year of work experience which required considerable public contact.

• Dispatching activities.
• Record keeping principles and practices.
• Modern office procedures methods and practices.

Ability to:

• Learn to assess and prioritize emergency situations.
• Learn City dispatching codes policies and procedures.
• Remain calm and learn to make rapid decisions exhibiting sound judgment in emergency situations.
• Learn to operate complex radio and telephone systems.
• Read and interpret street maps.
• Deal tactfully and courteously with the public City staff and co-workers.
• Understand and follow verbal and written directions.
• Use correct English grammar punctuation and spelling.
• Communicate clearly and concisely both orally and in writing.
• Establish and maintain cooperative working relationships.
• Work mandatory overtime as assigned.
• Learn to operate a computer terminal and other office equipment quickly accurately and at times concurrently.
• Learn to dispatch Police and other emergency units quickly and effectively.
• Speak precisely.
• Work under pressure and exercise good judgment.
• Learn to effectively communicate and elicit information from upset and irate callers.
• Use good judgment in handling sensitive and/or confidential matters with discretion and maintain the privacy of such information.

Training/Safety Requirements:

• Job specific training will be provided according to class specification during work hours.

• Must be at least 18 years of age at the time of application.
• Work rotating shifts weekdays weekends evenings and holidays (hours/days will be adjusted as needed).
• Report immediately to work for emergency coverage and to other facilities than the Police Department.
• Successfully pass a practical test (may be required).
• Receive satisfactory results from a background investigation polygraph test psychological evaluation physical examination which includes a drug screen and an administrative review.

• Reaching: Reaching above the shoulders to place and/or retrieve objects.
• Sitting: Ability to sit with little movement for long periods of time (usually a minimum of two or more hours per day).
• Color Vision: Ability to identify and distinguish colors.

IMPORTANT INFORMATION

The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability please contact the Human Resources/Risk Management Department at . Requests should be made three (3) business days in advance.

Prospective employees selected for employment must successfully complete a medical examination and a background check including professional reference checks. The background check paid for by the City also includes Live Scan fingerprinting through the Department of Justice.

The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice

For questions regarding this recruitment please contact Human Resources/Risk Management Analyst Genevieve Hughes at .