Lead Product Quality Engineer Customer Returns
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Job Location:
Gloucester - UK
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
During a time of continued and exciting growth at Dowty (a GE Aerospace company) we have an exciting new permanent opportunity for a Lead Product Quality Engineer to join our onsite team at our cutting edge manufacturing site in Brockworth near Gloucester.As part of the Dowty Quality team you will be accountable for Quality matters in our R&O value stream where you will investigate customer returns and warranty claims along side supporting our shop teams drive continuous improvements in line with our Quality processes and regulatory approvals.
Job Description
Roles and Responsibilities:
Product Quality Engineer (R&O)
Quality ownership for R&O (CAA/EASA Part145) value stream. developing and maintaining operating rhythms with Customer Ops team to meet customer delivery & satisfaction.
Examination of customer returned products to identify trends determine root cause of failure & corrective action.
Investigate and liaise with customer on warranty returns / claims.
Produce engineering reports on findings and lead any RCCA or business improvement actions required.
Feedback and coach customers on in-service maintenance.
Conduct internal audits as defined by audit plan and regulatory requirements
Support daily business operating rhythms and provide Quality function guidance to R&O shop teams
Identify quality risk areas and drive continuous improvement activities
Willing to travel domestically and internationally
Required Experience and Capabilities:
Good understanding of mechanical engineering components & assemblies and/or fibre reinforced composite assemblies is essential
Working knowledge of propeller systems
Customer and stakeholder management
Experience in communication tools and business system use
Demonstrable experience in RCCA and structured problem solving is a must for this role
Working knowledge and understanding of AS9100 standards and Part 145 regulations (Part21 understanding also preferable)
Demonstrable Experience working in a Part 145 organization
Qualified internal Auditor preferred not essential
Understanding and application of Lean tools and techniques
Degree educated recognised apprenticeship or equivalent.
Flexible Working
GE supports and encourages flexible working arrangements where possible and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan called FlexChoice gives you freedom choice and flexibility in the way you receive your benefits as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund which you then can tailor to meet your individual needs;
Non-contributory Pension
Life Assurance
Group income protection
Private medical cover
Holiday Hourly equivalent of 26 days with flexible option to buy or sell
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However under the applicable UK immigration rules as may be in place from time to time it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
Additional Information
Relocation Assistance Provided: No
Key Skills
- APQP
- Six Sigma
- GD&T
- Root cause Analysis
- CAD
- Project Leadership
- SolidWorks
- Mechanical Engineering
- Quality Management
- Product Development
- Catia
- Manufacturing
About Company
Airspace EfficiencyIncrease airspace efficiency with data-driven flight path design and airspace analytics
